Workvivo

What differentiates Workvivo from other similar products?

It excels in fostering employee engagement through its user friendly interface, blending internal communication with social media style interaction.

What is your favorite aspect of this product?

I love how it brings company culture to life with its engaging newsfeed, social tool and seamless communication

What do you dislike most about this product?

Could be add more advance features and customization option to cater specific problems.

What recommendations would you give to someone considering this product?

Ideal for companies prioritizing employee engagement and internal communication.

What differentiates Workvivo from other similar products?

The difference that is found with other internal communication platforms is in its excellent focus on employee engagement. Workvivo is not only limited to facilitating information, but also seeks to generate interaction and create a sense of community in the company, it is an indispensable tool for any company that seeks to improve its internal communication and enhance the engagement of its employees

What is your favorite aspect of this product?

What I like most about this platform is undoubtedly its ability to connect employees and keep them informed in real time. The possibility of sharing news, events and achievements through the platform not only improves internal communication, but also strengthens the sense of belonging of workers. It is its ease of use. The platform is intuitive and has a friendly interface that allows users to navigate smoothly. In addition, Workvivo offers a wide variety of features that adapt to the needs of each company.

What do you dislike most about this product?

Everything that this platform offers seems wonderful to me; there is nothing that I do not like about it. In addition, it can be indispensable for any company that seeks to improve its internal communication and enhance the engagement of its employees. With its innovative approach and its extensive features.

What recommendations would you give to someone considering this product?

I recommend this platform. Workvivo not only facilitates internal communication, but also contributes to creating a more collaborative and motivating work environment. Thanks to its recognition and feedback tools, Workvivo promotes business culture and strengthens ties between employees, thus obtaining the best results.

What differentiates Workvivo from other similar products?

To achieve this, we use Workvivo's survey tools to periodically poll our level 1 and 2 support staff. This helps us evaluate the effectiveness of our knowledge bases, ticketing workflows, and internal training around common issues. For instance, a recent Pulse survey showed that over 60% of respondents felt that we did not have enough documentation to troubleshoot virtual desktop connection failures. This is a significant issue in the new hybrid workplace.

What is your favorite aspect of this product?

Using this data, I quickly advocated for updating our materials and best practice guides. As a result, rep confidence scores improved significantly in the next quarter's VoE check-in. Workvivo offers a feedback mechanism to identify areas for investment. Through employee comments and team discussion threads, Workvivo allows for open-ended feedback collection. This qualitative input has illuminated creative solutions for streamlining password reset procedures and triaging requests based on severity automatically.

What do you dislike most about this product?

VoE participation incentives are somewhat limited, and reporting dashboards still need enhancement.

What recommendations would you give to someone considering this product?

However, Workvivo provides an invaluable continuous listening capability for process refinement. Our first-time resolution and customer satisfaction (CSAT) metrics have consistently improved since we started using technician feedback programs. Workvivo's employee experience platform allows me to create and distribute surveys easily, capturing valuable insights from employees and driving continuous process improvements.