Wufoo Logo
Wufoo Logo
SurveyMonkey

Wufoo

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Wufoo
7.8 /10

What is Wufoo?

Build custom online forms that you can use to collect data, payments and to automate your workflows.

Company Details


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Awards & Recognition

Wufoo won the following awards in the Online Forms category

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Wufoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wufoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wufoo?

3% Negative
12% Neutral
85% Positive

Pros

  • Client's Interest First
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Security

88

Drag and Drop Design

87

State Transformation

87

Workflow Automation

86

APIs and Integration

86

Electronic Signatures

83

Mobility

82

Field Configuration and Customization

81

Data Analysis and Survey Function

81

Version Management

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Data Integration

86

Ease of Customization

85

Business Value Created

85

Quality of Features

85

Ease of Implementation

83

Vendor Support

81

Ease of IT Administration

80

Breadth of Features

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Wufoo Reviews

Mithil P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

An easy-to-use platform for quick integrations.

Likeliness to Recommend

7 /10

What differentiates Wufoo from other similar products?

I feel the pricing is what differentiates Wufoo from its competitors. I love that they let us explore without any commitments before taking a paid plan.

What is your favorite aspect of this product?

Price plan are very flexible.

What do you dislike most about this product?

I don't like their plugins per se and the support for them. Especially with other CMS's like WordPress, HubSpot.

What recommendations would you give to someone considering this product?

More communications and product improvements.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Cons

  • Under Delivered
  • Security Frustrates

Joanna K.

  • Role: Human Resources
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great option for filling out forms!

Likeliness to Recommend

9 /10

What differentiates Wufoo from other similar products?

The product is similar to Survey Monkey but Wufoo is extremely easy to use, has a non-profit discount available and allows you to have as many survey/forms as you need under 1 log in. This is great for HR employees who are needing candidates, employees or new hires to fill out information or complete a survey. This software is used daily for our call center candidates to complete a quick survey and also was used during the COVID 19 Pandemic to gather and send out updated health information to current employees.

What is your favorite aspect of this product?

My favorite aspect is how easy it is to build the templates out due to the many pre-set templates and also I love that all I need to send it out is a link.

What do you dislike most about this product?

Neither for personal or business use have I run into any issues or needed a feature that was not available to me. I could see a company with a complex business need maybe needing something more advanced but for majority of companies this will be a great platform that could be used.

What recommendations would you give to someone considering this product?

I would recommend scheduling a tutorial with the great client service representatives who can walk you through the product. If you are a non-profit this is going to be the best price you will find! If you are looking for a way to gather data, send questionnaires, or receive employee feedback this will be a great option at a great price.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Rebecca S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

Ease of use

What is your favorite aspect of this product?

Streamlines communication

What do you dislike most about this product?

Cost compared to similar products

What recommendations would you give to someone considering this product?

You should have gotten it yesterday:)

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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