

In Partnership With SelectHub

What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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In Partnership With SelectHub
Xero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Xero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Reconciliation
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews

Mario K.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
Xero manages your accounting
Likeliness to Recommend
What differentiates Xero from other similar products?
The accounting service offered by Xero for our company has been positively beneficial due to the amount of options it offers, from online bookkeeping, bank reconciliations and a wide range of options that facilitate and develop the work in the accounting area of our company, while maintaining great security in our data and accounting books. Xero is a very complete package for all those who wish to automate their company's accounting.
What is your favorite aspect of this product?
The accounting is taken directly from the bank database resulting in a greater flow of information automating from sense the entry and exit of money. Allows you to manage employee payroll making the process much more effective. It has a large number of integrations making it much easier to use the tool.
What do you dislike most about this product?
It could be simplified much more the area of reports giving more relevant data and not extending so much in terms of information not so vital at the moment. The add-ons are usually a bit expensive and take a long time to arrive after being requested causing delays. The dashboard could improve and be more interactive, the truth is a little obsolete at first glance, it should be improved.
What recommendations would you give to someone considering this product?
Xero can greatly improve its service to small businesses that are affected by the various failures or lack of complements that may have the software, however, in general the software works very well, they should only provide a little better customer service as it leaves much to be desired at times, in addition to long waits to be served, they are not available 24/7. The improvement of important reports is also vital for the constant development of this tool and the companies that use it on a daily basis.
Pros
- Inspires Innovation
- Caring
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.

Carlos P.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
The financial software with great features
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is very easy to navigate and easy to use. Even a non-financial employee can use Xero. The product can integrate seamlessly with a school management system by importing invoices and contacts that are managed in the school management system. Xero has been beneficial because it has allowed me to organize and manage all the financial affairs of the branch I work in without the need for a full time accountant in the branch by allowing me to prepare financial statements, pay invoices and organize dates.
What is your favorite aspect of this product?
Xero is a really powerful software that eliminated the fear of dealing with bookkeeping and reconciliation and made it quite simple. The accounting process can be effectively handled by anyone, which is quite refreshing. With the software tied to your desired account, you can easily reconcile all incoming and outgoing payments and expenses to a given account. Once set up, you can literally log in right after making a purchase to reconcile your accounts.
What do you dislike most about this product?
The issue of dealing with recurring payments doesn't work as expected, as sometimes you have to do the paperwork manually. Sometimes bank feeds are disconnected for no apparent reason. Could provide graphical charts in addition to numerical reports to make it more visual. There are duplicate reports and the difference is not clear.
What recommendations would you give to someone considering this product?
Xero is responsive and easy to use for everyone, as it does not require much prior experience. Once connected to the Internet, the user will be able to connect to all his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and track them accurately and professionally, as well as track and report on them.
Pros
- Performance Enhancing
- Inspires Innovation
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.

André l.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Great starter product
Likeliness to Recommend
What differentiates Xero from other similar products?
You can easily start with Xero in a company with no Financial Systems
What is your favorite aspect of this product?
You can easily start with Xero in a company with no Financial Systems
What do you dislike most about this product?
Some limitations but I can live with that
What recommendations would you give to someone considering this product?
If you are starting a company and need good software - this is reliable and affordable and does the job you need.
Pros
- Saves Time
- Altruistic
- Acts with Integrity
- Security Protects
Please tell us why you think this review should be flagged.
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