Xero Inc

Xero

Composite Score

8.8 /10

CX Score

9.0 /10

109 Reviews Write a Review

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What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Saves Time
Respectful
Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Tanya K.

Role: Industry Specific Role
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

One of the most secure and easy to use software

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

This accounting software is very user-friendly for every type of person.

What is your favorite aspect of this product?

It reduces the need to go looking through invoices by providing suggestions for possible matches.

What do you dislike most about this product?

Constantly being signed out and third party authentication can be an issue. Although it is a necessary precaution to ensure no one else is singing in.

What recommendations would you give to someone considering this product?

Xero is the best small business platform designed to make life better for small businesses and their advisors, and to help them grow and thrive.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Effective Service

Mitchell J.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Favourite tool for online accounting and billing.

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Tracking bills with Xero is outstanding. Makes accounting and bookkeeping operations simple.

What is your favorite aspect of this product?

It's simple to track and manage expenses. Enhance ease of bank reconciliation. Makes it simple to generate financial reports. It's simple to create and send invoices with this tool.

What do you dislike most about this product?

I don't have anything to pinpoint as dislike as this tool is more convinent with online accounting.

What recommendations would you give to someone considering this product?

Xero is the best online accounting to use for billing and invoicing that any organization should try.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Princess N.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Helpful customization features

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

It releases new product updates every few weeks and they are already installed the moment that I log in.

What is your favorite aspect of this product?

It has no limit on the number of users who can access or whom I can share my financial information with, I can add as many users as I need without paying extra. It allows me to customize my invoices for any of my organisation business needs and with few clicks it also allows me to create, email and track them from my computer or mobile in a fast and simple way.

What do you dislike most about this product?

Unlike most products in its category, it does not have a built-in 'Debtor Chasing' function to automatically follow up on unpaid invoices.

What recommendations would you give to someone considering this product?

It has great architecture and it gives a lot of customization freedom to the user hence I would recommend this product to anyone considering it.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Xero

What is Xero?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Xero Ratings

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Xero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Tanya K.

One of the most secure and easy to use software

Likeliness to Recommend

Pros

Mitchell J.

Favourite tool for online accounting and billing.

Likeliness to Recommend

Pros

Princess N.

Helpful customization features

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Dashboards, Analytics and Reporting

Reconciliation

Integration APIs

Cash Flow Management

Cost Revenue Tracking

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement