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Xero Logo Award Winner Product Badge
Xero Inc

Xero

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Xero
8.8 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

87

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Dashboards, Analytics and Reporting

83

Reconciliation

83

Integration APIs

82

Cash Flow Management

81

Cost Revenue Tracking

81

Budgeting Forecasting

79

Project Accounting

79

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

86

Quality of Features

85

Ease of IT Administration

84

Ease of Implementation

84

Ease of Data Integration

83

Business Value Created

83

Ease of Customization

81

Breadth of Features

81

Vendor Support

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Vinay K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

The king of All bookkeeping softwares

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Reports are very neat and clean, i can select the reports as per applicable reporting framework.

What is your favorite aspect of this product?

I love all the things but one thing i mostly like is its reconciliation function.

What do you dislike most about this product?

No dislike but only suggestion that cost is high

What recommendations would you give to someone considering this product?

If you are a small business owner or you are a accountant who do the bookkeeping you can definitely use this over other product it is reliable and efficient .

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Samuel K.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

handle invoicing and payments seamlessly

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

What sets Xero apart from other similar products is its user-friendly design and strong integration capabilities

What is your favorite aspect of this product?

I always have a clear picture of my business’s financial health

What do you dislike most about this product?

It took me a bit of time to get fully comfortable with all its features.

What recommendations would you give to someone considering this product?

spend some time with their tutorials and support resources to get the most out of it. Overall, it’s a powerful tool if you’re ready to invest the time and money.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carl E.

  • Role: Consultant
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Accounting made simple

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

This is our first accounting software, we have loved it so much we have never changed.

What is your favorite aspect of this product?

Clear and easy to use

What do you dislike most about this product?

Integration into CRM needs work

What recommendations would you give to someone considering this product?

Check if your CRM has clear and easy integration

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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