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Xero Logo Award Winner Product Badge
Xero Inc

Xero

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Xero
8.8 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

86

General Ledger Chart of Accounts

84

Dashboards, Analytics and Reporting

84

Integration APIs

83

Reconciliation

83

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

80

Vendor Capability Ratings

Average 83

Quality of Features

85

Usability and Intuitiveness

85

Ease of Data Integration

85

Ease of Implementation

84

Ease of IT Administration

84

Business Value Created

83

Ease of Customization

82

Breadth of Features

82

Vendor Support

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

79

Xero Reviews

Nyasha C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great Product

Likeliness to Recommend

7 /10

What differentiates Xero from other similar products?

Xero is easy to use

What is your favorite aspect of this product?

GL can easily be integrated with other systems eg payroll systems

What do you dislike most about this product?

We face challenges with account mapping

What recommendations would you give to someone considering this product?

Provide training to practitioners

Pros

  • Continually Improving Product
  • Reliable
  • Saves Time
  • Performance Enhancing

Cons

  • Leverages Incumbent Status

Charles M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Organizes the accounting of our entire company

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

In the vast majority of nations, Xero offers live streaming with lenders, so you don't have to worry about missing any financial transactions. Aside from the issues discussed in this review, my reason for upgrading this product is that Xero's usability and the constant updates offered by the company make the software even easier for businesses. So, the software generates brand devotion among consumers.

What is your favorite aspect of this product?

Xero relates admirably to the totality of its add-ons. To illustrate, an add-on called Receipt-Bank, this program automates expense payments by extracting the fundamental information from your payment voucher, then sends it to Xero, where a business professional will approve and charge it to you. With Xero's outstanding mobile app, you have the capacity to keep track of your earnings and payments, no need to sit in front of a computer to do so.

What do you dislike most about this product?

Xero can likewise increase freedom and tools with respect to annual accounts, which would result in more freedom and possibilities for altering common balance sheet layouts, form and presentations. It may take a bit of time for people in the rest of the planet to adapt the output of Xero to the needs of their local government.

What recommendations would you give to someone considering this product?

Across the organization, Xero is used as an accounting and finance tool, i.e. Futurebooks. With Xero, we can keep track of our users' billing account, as well as all the expenses we have made. Xero is increasingly being used to generate future strategies for the company, since the different financial statements that are generated from Xero give a very clear, brief and readable explanation of the financial position of Futurebooks.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Sara E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

excellent service

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero stands out from other products in that it offers me security and convenience when managing my accounting processes. It is a cloud-based accounting program that provides me with excellent service and benefits. It stands out because it adapts to my needs, allowing me to work on the same set of books regardless of where we are and regardless of the device.

What is your favorite aspect of this product?

My favorite thing about Xero is that it gives me a simple, integrated view of my business finances, it allows me to stay connected by keeping track of absolutely everything, from anywhere, allowing me to create invoices and expense claims using the mobile app with total ease and security, it is very easy to use, secure, and flexible which is what I really need.

What do you dislike most about this product?

Xero is a program that has offered me growth in my business, thanks to this platform I can keep track of my finances, control my accounting processes, expenses, accounts receivable, accounts payable, it has offered me excellent service at all times without fail, so far I have nothing that I dislike.

What recommendations would you give to someone considering this product?

I recommend Xero because it offers a host of features to develop a wonderful accounting process. This wonderful platform for tracking expenses, purchase orders, bank reconciliations, invoicing, and much more. It offers excellent service, is simple, easy, and secure, and you can use it from anywhere and on any device. It's exactly what you need.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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