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Xero Logo Award Winner Product Badge
Xero Inc

Xero

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Xero
8.8 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

87

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Dashboards, Analytics and Reporting

83

Reconciliation

83

Integration APIs

82

Cash Flow Management

81

Cost Revenue Tracking

81

Budgeting Forecasting

79

Project Accounting

79

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

86

Quality of Features

85

Ease of IT Administration

84

Ease of Implementation

84

Ease of Data Integration

83

Business Value Created

83

Ease of Customization

81

Breadth of Features

81

Vendor Support

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Alex H.

  • Role: Finance
  • Industry: Apparel
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy to use. Recommend to all businesses

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Ease of use. Only thing I’d say is it lacks management accounting properties as much as the others. But I don’t use this

What is your favorite aspect of this product?

Bank Feeds and easy reconciliation

What do you dislike most about this product?

That credit notes can’t be seen when reconciling a payment from the bank to an invoice

What recommendations would you give to someone considering this product?

How easy it is to use. We recommend all of our clients to this

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alison H.

  • Role: Finance
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Enjoyable & intuitive bookkeeping software

Likeliness to Recommend

7 /10

What differentiates Xero from other similar products?

The main difference that Xero offers from other similar products is their willingness to work with companies in the cannabis industry, as long as they abide by state regulations.

What is your favorite aspect of this product?

I liked the intuitiveness of the accounts payable tracking system. It was easy to break down due dates and track check payments.

What do you dislike most about this product?

The version of Xero that I was using made annual reporting difficult to complete. I had the sense that Xero was more of a bookkeeping software and less of a full-blown accounting system.

What recommendations would you give to someone considering this product?

Plan ahead and work with customer service agents to ensure that you have all of the tools needed for end of year reporting requirements.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Raymond K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Suited for large businesses

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Xero is a robust accounting solution with sophisticated accounting features, ample reports, 800+ integrations, and unlimited users.

What is your favorite aspect of this product?

Xero also has the mobility and modern UI of cloud-based software.

What do you dislike most about this product?

Xero has a steep Learning curve and also its customer support poor and needs improvement

What recommendations would you give to someone considering this product?

Xero has a lot to offer for medium and large businesses or those in need of multiple users

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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