

In Partnership With SelectHub

What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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In Partnership With SelectHub
Xero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Xero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
95 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Accounts Payable Purchase Orders
Expense Management
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Reconciliation
Integration APIs
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews

Alex H.
- Role: Finance
- Industry: Apparel
- Involvement: Vendor Management and Renewal
Submitted Mar 2021
Easy to use. Recommend to all businesses
Likeliness to Recommend
What differentiates Xero from other similar products?
Ease of use. Only thing I’d say is it lacks management accounting properties as much as the others. But I don’t use this
What is your favorite aspect of this product?
Bank Feeds and easy reconciliation
What do you dislike most about this product?
That credit notes can’t be seen when reconciling a payment from the bank to an invoice
What recommendations would you give to someone considering this product?
How easy it is to use. We recommend all of our clients to this
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Alison H.
- Role: Finance
- Industry: Agriculture
- Involvement: End User of Application
Submitted Mar 2021
Enjoyable & intuitive bookkeeping software
Likeliness to Recommend
What differentiates Xero from other similar products?
The main difference that Xero offers from other similar products is their willingness to work with companies in the cannabis industry, as long as they abide by state regulations.
What is your favorite aspect of this product?
I liked the intuitiveness of the accounts payable tracking system. It was easy to break down due dates and track check payments.
What do you dislike most about this product?
The version of Xero that I was using made annual reporting difficult to complete. I had the sense that Xero was more of a bookkeeping software and less of a full-blown accounting system.
What recommendations would you give to someone considering this product?
Plan ahead and work with customer service agents to ensure that you have all of the tools needed for end of year reporting requirements.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Raymond K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Suited for large businesses
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero is a robust accounting solution with sophisticated accounting features, ample reports, 800+ integrations, and unlimited users.
What is your favorite aspect of this product?
Xero also has the mobility and modern UI of cloud-based software.
What do you dislike most about this product?
Xero has a steep Learning curve and also its customer support poor and needs improvement
What recommendations would you give to someone considering this product?
Xero has a lot to offer for medium and large businesses or those in need of multiple users
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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