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Xerox Corporation

Xerox DocuShare

Composite Score

8.1 /10

CX Score

8.2 /10

52 Reviews Write a Review

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What is Xerox DocuShare?

Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.

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Awards & Recognition

Xerox DocuShare won the following awards in the Enterprise Content Management - Enterprise category

Filter By

Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

Service Experience
Conflict Resolution

2024

3 Top Rated Capabilities

0 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Xerox DocuShare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xerox DocuShare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

89 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xerox DocuShare?

3% Negative

12% Neutral

85% Positive

Pros

Security Protects
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 84

ECM Document Management

File Approvals Esignatures

Ediscovery Audit Trail

Capture Channels

Collaboration

Search

Metadata Management

Workflow Process Automation

Access Permissions Management

File Conversion

Mobile

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Xerox DocuShare Reviews

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Easy to use. Great service.

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Harvey W.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Exceptional doc management-process flow platform!

Likeliness to Recommend

8 /10

What differentiates Xerox DocuShare from other similar products?

For the most part if you are already in the Xerox hardware ecosystems you are natively connected and used to the product structure of services and this is a bonus over the rest.

What is your favorite aspect of this product?

The fact that it comes with a lot of pre-configured process flows and business rules built in that actually get used!

What do you dislike most about this product?

I have at times experienced workflow customization problems and had to reach out to support more than I would have liked. This isn’t really a dislike, but rather something more of an extra step that I experienced once in a while due to intricate business requirements.

What recommendations would you give to someone considering this product?

Conduct a true needs assessment when looking at Xerox and its competition. Some of the other tools over complicate the product offering and it has been my experience that Xerox is more willing to work with you in an a la carte style more than the others. This will help you clearly understand what your organization needs.

Pros

Caring
Security Protects
Helps Innovate
Enables Productivity

Miguel G.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Agile and efficient document management

Likeliness to Recommend

9 /10

What differentiates Xerox DocuShare from other similar products?

It differs from others because it easily integrates with other business applications, such as CRM and ERP, which allows for a frictionless flow of information and improves interdepartmental collaboration.With DocuShare, we have been able to implement a document management system that not only stores files, but also optimizes workflow across departments.

What is your favorite aspect of this product?

I like Xerox DocuShare because it is particularly useful for teams in the professional services industry, where collaboration and document management are key. It's also great for companies that need to comply with archiving and documentation regulations because of its robust version control and auditing capabilities.

What do you dislike most about this product?

I also like the flexibility to design customized workflows according to the specific needs of the organization, allowing each team to adapt the system to the way they work, increasing efficiency in extremely dynamic and fast-paced work environments.

What recommendations would you give to someone considering this product?

I recommend Xerox DocuShare as it is an exceptional tool for managing documents in a corporate environment, especially where collaboration and efficiency are paramount. However, in a highly agile environment that requires rapid and continuous adaptations, it may not be the right choice.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

Xerox DocuShare

What is Xerox DocuShare?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Xerox DocuShare Ratings

83 Likeliness to Recommend

3 Since last award

89 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Xerox DocuShare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Capture Channels Variety of ways a file can be ingested into the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Xerox DocuShare Reviews

Easy to use. Great service.

Likeliness to Recommend

Pros

Harvey W.

Exceptional doc management-process flow platform!

Likeliness to Recommend

Pros

Miguel G.

Agile and efficient document management

Likeliness to Recommend

Pros

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Feature Ratings

ECM Document Management

File Approvals Esignatures

Ediscovery Audit Trail

Capture Channels

Collaboration

Search

Metadata Management

Workflow Process Automation

Access Permissions Management

File Conversion

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization