Xref Reference Logo Award Winner Product Badge
Xref Reference Logo Award Winner Product Badge
Xref

Xref Reference

Composite Score
7.0 /10
CX Score
7.4 /10
Category
Xref Reference
7.0 /10

What is Xref Reference?

Collect fast, reliable reference checks. Xref is an online reference checking tool trusted by organizations across Canada and the United States to enable fast, data-driven hiring decisions. The fully automated solution turns a slow and inconsistent task into an efficient and valuable stage of the recruitment journey.

Company Details


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Awards & Recognition

Xref Reference won the following awards in the Reference Checking category

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Xref Reference Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xref Reference.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

2
Since last award

93 Plan to Renew

4
Since last award

80 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xref Reference?

5% Negative
11% Neutral
84% Positive

Pros

  • Unique Features
  • Respectful
  • Acts with Integrity
  • Continually Improving Product

Feature Ratings

Average 81

Automated Survey Distribution

85

Templated Communications

84

Reference Referee Portal

83

Job Board Integration

82

Candidate Pools

82

Survey Based Reference Checks

81

Metrics and Analytics

81

Secure Candidate Data Storage

79

3rd Party Integration

79

Dashboards Reporting

73

Vendor Capability Ratings

Average 80

Ease of Data Integration

83

Quality of Features

83

Usability and Intuitiveness

82

Availability and Quality of Training

81

Ease of Implementation

80

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Breadth of Features

80

Business Value Created

79

Ease of IT Administration

75

Xref Reference Reviews

Ximena V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Recruitment is now automatic

Likeliness to Recommend

10 /10

What differentiates Xref Reference from other similar products?

With Xref we choose the best staff, because we use the different options it has, the verification of the information is reliable, it integrates very well with Greenhouse, each decision we make makes us find the ideal person for the position we need. We acquire the talent we have in mind, the different options shown are also good, but with Xref we succeed, because we save a lot of time choosing the most suitable candidate for us.

What is your favorite aspect of this product?

I quite like that it is a very fast and automatic software with the data of the applicants. Xref has a solid platform, we can make the right decision because we have all the information at hand, also when we have a problem we only contact the support team and they help us. The data is accurate and very reliable, previously our personnel acquisition system was a bit slow, but Xref has allowed us to be more efficient.

What do you dislike most about this product?

Previously it had several vulnerabilities, but it is constantly improving, the developers have taken care to improve all the flaws and turn them into virtues thanks to listening to us. Recruitment has been more successful over time and we are very happy, because with Xref we choose the best candidate and the results in the short, medium and long term are excellent.

What recommendations would you give to someone considering this product?

The hiring process is now more automatic with Xref, before it was manual and very slow, because we did not have any such software. I believe that it is a software that every company should have, because it makes the choice the correct and most favorable one, in addition the different functions of this software and the constant renovations carried out by the developers of Xref allow it to be a very reliable software for recruiters.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ANjali G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Referencing made easier and affordable

Likeliness to Recommend

7 /10

What differentiates Xref Reference from other similar products?

A global solution that makes reference, background, and ID checking fast, simple and secure. The user-friendly technology is backed by local support teams, offers multi-language capabilities, and meets the highest global compliance standards

What is your favorite aspect of this product?

Its user-friendly technology and local support teams make them my favourite software along with favorite aspect of this product.

What do you dislike most about this product?

Missing the ability to assess sentiment/language in the responses provided by referees. This is addressed with the way Xref analysis the language used in the report however sometimes there is a lot you can learn from the way someone speaks. Reviewing the reports is something we try to spend as much time on as possible to ensure quality and compliance.

What recommendations would you give to someone considering this product?

I would love to be able to upload a new reference check template without assistance from the team. However, the team has always been there to assist with our last-minute needs. One thing I would like to see is candidates and references being notified via SMS rather than just email. When contacting candidates about their references, I find that an SMS to candidates about their references is responded to in a more timely matter. (Although, Xref is much faster than the employer calling every reference). Also, I think an SMS would be useful as sometimes the Xref email goes to peoples junk mail

Pros

  • Acts with Integrity
  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product

Herman B.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2021

Quick and wonderful referencing system

Likeliness to Recommend

9 /10

What differentiates Xref Reference from other similar products?

Easy to setup, detects fraud and sends reminders

What is your favorite aspect of this product?

It saves time and makes the process quick. The customer support is very supportive

What do you dislike most about this product?

The ability to load customizable templates should be made easier and less cumbersome

What recommendations would you give to someone considering this product?

Use Xref to avoid wasting time scheduling discussions with referees. It is so efficient

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing