Yellow.ai Logo
Yellow.ai Logo
Yellow.ai

Yellow.ai

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Yellow.ai
8.2 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

5
Since last award

98 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

8% Negative
4% Neutral
88% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Helps Innovate

Feature Ratings

Average 74

Workflow Processing

78

Intent Extraction

77

Personalized Service

76

Natural Language Processing

76

Other Integrations

76

Artificial Intelligence Engine

72

Leads Generation

72

Learning and Adaptability

71

Vendor Capability Ratings

Average 73

Business Value Created

77

Product Strategy and Rate of Improvement

77

Quality of Features

75

Ease of Implementation

75

Usability and Intuitiveness

75

Breadth of Features

75

Ease of Customization

73

Ease of Data Integration

73

Availability and Quality of Training

70

Ease of IT Administration

70

Vendor Support

69

Yellow.ai Reviews

Lokesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to Use, but Setup is Complex

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai is unique because it uses advanced AI to create engaging conversations, works across various platforms like WhatsApp and Facebook Messenger, and features an easy no-code interface that anyone can use. It also provides detailed analytics to help you understand customer interactions and focuses on personalizing the experience for users.

What is your favorite aspect of this product?

My favorite aspect of Yellow.ai is its no-code/low-code interface, which makes it really easy for non-technical users to create and manage chatbots. This accessibility allows more people in a business to get involved in building and optimizing customer interactions without needing extensive technical skills.

What do you dislike most about this product?

What I dislike most about Yellow.ai is that the initial setup can feel overwhelming for beginners, making it challenging to get started quickly.

What recommendations would you give to someone considering this product?

If you’re considering Yellow.ai, I recommend starting with their tutorials and documentation to get familiar with the platform. Take your time with the setup process, and consider beginning with a simple project to build your confidence before diving into more complex features. Additionally, don't hesitate to reach out to their support if you have questions along the way.

Pros

  • Helps Innovate
  • Over Delivered
  • Transparent
  • Continually Improving Product

Anchal B.

  • Role: Operations
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use Cost friendly Chatbot Development

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

24/7 customer support helps us with queries. The chatbot offers a breath of integration option making it versatile.

What is your favorite aspect of this product?

The best thing about yellow.ai is that it reduces our efforts to understand the clients and captures conversations that can helps the clients with an executive map at the required time.

What do you dislike most about this product?

The product needs to come up with a strong analytical module.

What recommendations would you give to someone considering this product?

Day-to-day tasks monitoring, real-time quality check & and capturing conversations which are easily used at the required time.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mahesh K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Through analysis of the Yellow-ai Chatbot

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

After five months with them, we haven't had a successful service implementation.

What is your favorite aspect of this product?

It is now five months later and we still don't have a functional product

What do you dislike most about this product?

They lie and communicate poorly to keep you on the hook with false promises.

What recommendations would you give to someone considering this product?

Al misled us about a program that doesn't work properly

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Acts with Integrity

Cons

  • Commodity Features
  • Less Caring
  • Less Fair

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