
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
5
Since last award
98 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews

Lokesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Easy to Use, but Setup is Complex
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai is unique because it uses advanced AI to create engaging conversations, works across various platforms like WhatsApp and Facebook Messenger, and features an easy no-code interface that anyone can use. It also provides detailed analytics to help you understand customer interactions and focuses on personalizing the experience for users.
What is your favorite aspect of this product?
My favorite aspect of Yellow.ai is its no-code/low-code interface, which makes it really easy for non-technical users to create and manage chatbots. This accessibility allows more people in a business to get involved in building and optimizing customer interactions without needing extensive technical skills.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that the initial setup can feel overwhelming for beginners, making it challenging to get started quickly.
What recommendations would you give to someone considering this product?
If you’re considering Yellow.ai, I recommend starting with their tutorials and documentation to get familiar with the platform. Take your time with the setup process, and consider beginning with a simple project to build your confidence before diving into more complex features. Additionally, don't hesitate to reach out to their support if you have questions along the way.
Pros
- Helps Innovate
- Over Delivered
- Transparent
- Continually Improving Product
Please tell us why you think this review should be flagged.

Anchal B.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use Cost friendly Chatbot Development
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
24/7 customer support helps us with queries. The chatbot offers a breath of integration option making it versatile.
What is your favorite aspect of this product?
The best thing about yellow.ai is that it reduces our efforts to understand the clients and captures conversations that can helps the clients with an executive map at the required time.
What do you dislike most about this product?
The product needs to come up with a strong analytical module.
What recommendations would you give to someone considering this product?
Day-to-day tasks monitoring, real-time quality check & and capturing conversations which are easily used at the required time.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Mahesh K.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Through analysis of the Yellow-ai Chatbot
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
After five months with them, we haven't had a successful service implementation.
What is your favorite aspect of this product?
It is now five months later and we still don't have a functional product
What do you dislike most about this product?
They lie and communicate poorly to keep you on the hook with false promises.
What recommendations would you give to someone considering this product?
Al misled us about a program that doesn't work properly
Pros
- Reliable
- Performance Enhancing
- Respectful
- Acts with Integrity
Cons
- Commodity Features
- Less Caring
- Less Fair
Please tell us why you think this review should be flagged.
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