
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
5
Since last award
98 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews
Ganesh K.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Aug 2024
Reliable and Efficient to use
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai has easy to use UI. Very efficient in terms of performance. Always improving. New user on-boarding is seamless.
What is your favorite aspect of this product?
Integration of AI and NLP capabilities. Data analytics and visualizations.
What do you dislike most about this product?
Cost can be factor for some enterprises.
What recommendations would you give to someone considering this product?
Go for it. Give it a try. New user on-boarding is seamless on this platform.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Generous Negotitation
Cons
- Less Inspiring
- Vendor's Interest First
Please tell us why you think this review should be flagged.

Neha S.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Aug 2024
It is a disapointment
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
It is just a waste of time with many technical difficulties neither the customer service nor tech team respond to emails
What is your favorite aspect of this product?
I don't like anything about it
What do you dislike most about this product?
Everything
What recommendations would you give to someone considering this product?
Improve your customer service
Pros
- Inspires Innovation
- Saves Time
- Client Friendly Policies
- Fair
Cons
- Slower Product Innovation
- Less Reliable
- Less Performance Enhancing
Please tell us why you think this review should be flagged.

Osama B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Doing Wonders in Conversational AI
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The nicest thing about yellow.ai is that it makes it easier for us to comprehend our clients, records talks and provides them with an executive map when needed.
What is your favorite aspect of this product?
The system's AI technology is incredibly strong; it functions as a buddy to us, makes better recommendations, and improves our ability to make decisions. The dialogue also improves the customer experience, which helps the firm grow. Undoubtedly, it aids in corporate growth.
What do you dislike most about this product?
Integration with other platform can be made more easier he platform's pricing structure could be more transparent, and the learning curve for advanced customization may be steep for some users.
What recommendations would you give to someone considering this product?
Highly Recommended product for strong functions in AI technology.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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