Yellow.ai Logo
Yellow.ai Logo
Yellow.ai

Yellow.ai

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Yellow.ai
8.2 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

5
Since last award

98 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

8% Negative
4% Neutral
88% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Helps Innovate

Feature Ratings

Average 74

Workflow Processing

78

Intent Extraction

77

Personalized Service

76

Natural Language Processing

76

Other Integrations

76

Artificial Intelligence Engine

72

Leads Generation

72

Learning and Adaptability

71

Vendor Capability Ratings

Average 73

Business Value Created

77

Product Strategy and Rate of Improvement

77

Quality of Features

75

Ease of Implementation

75

Usability and Intuitiveness

75

Breadth of Features

75

Ease of Customization

73

Ease of Data Integration

73

Availability and Quality of Training

70

Ease of IT Administration

70

Vendor Support

69

Yellow.ai Reviews

Ganesh K.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Reliable and Efficient to use

Likeliness to Recommend

8 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai has easy to use UI. Very efficient in terms of performance. Always improving. New user on-boarding is seamless.

What is your favorite aspect of this product?

Integration of AI and NLP capabilities. Data analytics and visualizations.

What do you dislike most about this product?

Cost can be factor for some enterprises.

What recommendations would you give to someone considering this product?

Go for it. Give it a try. New user on-boarding is seamless on this platform.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Generous Negotitation

Cons

  • Less Inspiring
  • Vendor's Interest First

Neha S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

It is a disapointment

Likeliness to Recommend

2 /10

What differentiates Yellow.ai from other similar products?

It is just a waste of time with many technical difficulties neither the customer service nor tech team respond to emails

What is your favorite aspect of this product?

I don't like anything about it

What do you dislike most about this product?

Everything

What recommendations would you give to someone considering this product?

Improve your customer service

Pros

  • Inspires Innovation
  • Saves Time
  • Client Friendly Policies
  • Fair

Cons

  • Slower Product Innovation
  • Less Reliable
  • Less Performance Enhancing

Osama B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Doing Wonders in Conversational AI

Likeliness to Recommend

9 /10

What differentiates Yellow.ai from other similar products?

The nicest thing about yellow.ai is that it makes it easier for us to comprehend our clients, records talks and provides them with an executive map when needed.

What is your favorite aspect of this product?

The system's AI technology is incredibly strong; it functions as a buddy to us, makes better recommendations, and improves our ability to make decisions. The dialogue also improves the customer experience, which helps the firm grow. Undoubtedly, it aids in corporate growth.

What do you dislike most about this product?

Integration with other platform can be made more easier he platform's pricing structure could be more transparent, and the learning curve for advanced customization may be steep for some users.

What recommendations would you give to someone considering this product?

Highly Recommended product for strong functions in AI technology.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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