
What is Yellow.ai?
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
5
Since last award
98 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Yellow.ai?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Intent Extraction
Personalized Service
Natural Language Processing
Other Integrations
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Yellow.ai Reviews

Bhupendra S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Easy to use, but limited customization.
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Yellow.ai is different because it lets you build chatbots without coding, works on many platforms, and helps you improve your bots with detailed analytics.
What is your favorite aspect of this product?
My favorite part of Yellow.ai is how easy it makes creating chatbots without needing any coding skills. It’s a great tool for quickly building powerful bots.
What do you dislike most about this product?
What I dislike most about Yellow.ai is that while it's easy to use, some advanced features might feel limited if you're looking for more customization options.
What recommendations would you give to someone considering this product?
If you're thinking about using Yellow.ai, try a small project first to see if it fits your needs, especially if you're looking for something easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vivek T.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Dec 2024
Worth the price given the breadth of features
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
The breadth of features and constant features roll out. Focus on AI
What is your favorite aspect of this product?
Bot flow creation ease
What do you dislike most about this product?
Can be made more user friendly for non tech person
What recommendations would you give to someone considering this product?
Definitely worth buying for growth. Make sure to take support engineer for initial few months
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Vijay M.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Nov 2024
Fantastic all
Likeliness to Recommend
What differentiates Yellow.ai from other similar products?
Good 👍 all
What is your favorite aspect of this product?
Everything per
What do you dislike most about this product?
Nothing to say
What recommendations would you give to someone considering this product?
Best to explore
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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