Yellow.ai Logo
Yellow.ai Logo
Yellow.ai

Yellow.ai

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Yellow.ai
8.2 /10

What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details


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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

5
Since last award

98 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

8% Negative
4% Neutral
88% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Helps Innovate

Feature Ratings

Average 74

Workflow Processing

78

Intent Extraction

77

Personalized Service

76

Natural Language Processing

76

Other Integrations

76

Artificial Intelligence Engine

72

Leads Generation

72

Learning and Adaptability

71

Vendor Capability Ratings

Average 73

Business Value Created

77

Product Strategy and Rate of Improvement

77

Quality of Features

75

Ease of Implementation

75

Usability and Intuitiveness

75

Breadth of Features

75

Ease of Customization

73

Ease of Data Integration

73

Availability and Quality of Training

70

Ease of IT Administration

70

Vendor Support

69

Yellow.ai Reviews

Bhupendra S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use, but limited customization.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai is different because it lets you build chatbots without coding, works on many platforms, and helps you improve your bots with detailed analytics.

What is your favorite aspect of this product?

My favorite part of Yellow.ai is how easy it makes creating chatbots without needing any coding skills. It’s a great tool for quickly building powerful bots.

What do you dislike most about this product?

What I dislike most about Yellow.ai is that while it's easy to use, some advanced features might feel limited if you're looking for more customization options.

What recommendations would you give to someone considering this product?

If you're thinking about using Yellow.ai, try a small project first to see if it fits your needs, especially if you're looking for something easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vivek T.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Worth the price given the breadth of features

Likeliness to Recommend

9 /10

What differentiates Yellow.ai from other similar products?

The breadth of features and constant features roll out. Focus on AI

What is your favorite aspect of this product?

Bot flow creation ease

What do you dislike most about this product?

Can be made more user friendly for non tech person

What recommendations would you give to someone considering this product?

Definitely worth buying for growth. Make sure to take support engineer for initial few months

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Vijay M.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic all

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Good 👍 all

What is your favorite aspect of this product?

Everything per

What do you dislike most about this product?

Nothing to say

What recommendations would you give to someone considering this product?

Best to explore

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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