Vendasta

Yesware

Composite Score

7.2 /10

CX Score

6.8 /10

35 Reviews Write a Review

Claim Software

What is Yesware?

Yesware is an all-in-one sales toolkit that gives you everything you need to prospect, schedule meetings, and follow up - right from your inbox. Yesware provides you the insights you need to make data-driven decisions and spend time where it matters, allowing you to work smarter - not harder.

Company Details

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Awards & Recognition

Yesware won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Yesware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yesware.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+61 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yesware?

7% Negative

25% Neutral

68% Positive

Pros

Enables Productivity
Respectful
Saves Time
Client Friendly Policies

Cons

Less Generous
Under Delivered
Charges for Enhancements

Feature Ratings

Average 77

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Dialer Integration

Conversation Coaching

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 77

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Yesware Reviews

Juan Manuel L.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Yesware from other similar products?

easy to use, no integration

What is your favorite aspect of this product?

touches EVERY 2 DAYS

What do you dislike most about this product?

CUSTOMER SERVICE, AND NOT BE ABLE TO EDIT BOUNCED EMAILS

What recommendations would you give to someone considering this product?

TOUCHES , EASY TO USE, NO INTEGRATION

Pros

Over Delivered
Saves Time
Client Friendly Policies
Helps Innovate

Amrit A.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

A Good Product!

Likeliness to Recommend

8 /10

What differentiates Yesware from other similar products?

The Yesware email tracker is one of the best as the receiver does not get an alert. It is easy to build an email sequence for cold contacts.

What is your favorite aspect of this product?

Easy to set up and integrate with Gmail and Outlook. The interface with Gmail is seamless. The free plan allows email tracking details for emails sent within a 24 hour timespan.

What do you dislike most about this product?

Editing tools are restrictive. Formatting pallet needs improvement.

What recommendations would you give to someone considering this product?

Go for it. The free version can be tested before a purchase. It is a useful tool for both Sales and HR.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Dr Sonu A.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use and integrate with Gmail Suite.

Likeliness to Recommend

9 /10

What differentiates Yesware from other similar products?

Yesware has very good functionality and fits onto Gmail Suite well. It is a discreet email tracking system. UI needs improvement when compared to mailchimp.

What is your favorite aspect of this product?

It's one of the most discreet email tracking software. Ability to attach pdfs to emails. I really like the email campaign tool.

What do you dislike most about this product?

Nothing to dislike. UI can be improved.

What recommendations would you give to someone considering this product?

UI can be improved. Add a feature to save and attach video clips to an email. Yesware should provide email users clear guidelines as to how to disable tracking feature in all fairness.

Pros

Performance Enhancing
Helps Innovate
Continually Improving Product
Enables Productivity

Yesware

What is Yesware?

Company Details

Need Assistance?

Awards & Recognition

Yesware Ratings

86 Likeliness to Recommend

89 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+61 Net Emotional Footprint

How much do users love Yesware?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Yesware Reviews

Juan Manuel L.

"Fantastic product!"

Likeliness to Recommend

Pros

Amrit A.

A Good Product!

Likeliness to Recommend

Pros

Dr Sonu A.

Easy to use and integrate with Gmail Suite.

Likeliness to Recommend

Pros

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Outreach

1
Since last award

Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Dialer Integration

Conversation Coaching

Next-Best-Action Recommendations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness