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Zapier Logo Award Winner Product Badge
Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Real Time Integration

87

iPaaS

86

Synchronization and Replication

84

Data Security

83

Data Quality Profiling and Cleansing

83

Exception Handling and Notifications

83

Administrative Features

83

Batch Integration

82

Metadata Management

82

Data Virtualization

82

API Management and Orchestration

82

Vendor Capability Ratings

Average 84

Business Value Created

87

Quality of Features

86

Ease of Data Integration

86

Ease of Implementation

86

Ease of Customization

85

Breadth of Features

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

78

Zapier Reviews

Thong K.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use, quick to deploy integrations

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is the best platform to implement quick and easy integrations with multiple applications with no coding knowledge required.

What is your favorite aspect of this product?

The fact that anyone can use it to automate business processes at little cost.

What do you dislike most about this product?

Although there are a large number of integration endpoints and options, there is always room to increase the number of applications that are available for integration.

What recommendations would you give to someone considering this product?

Zapier is a perfect solution to start with for quick integrations that you may not have access to. It requires no coding knowledge and is little to no cost. The interface is very intuitive and allows for trial and error effortlessly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yash W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Great for automation, needs more apps & simplicity

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier stands out because it connects loads of apps. Like, more than most others. It's also really easy to set up without needing to know coding. But it's not just that, it's also 'bout how it can do complex tasks, making work stuff simpler for everyone.

What is your favorite aspect of this product?

What bugs me most about this product is the cost. It can get pretty steep, especially for small businesses or folks just starting out. And sometimes, it gets tricky to make it do exactly what you need. Feels like it could be more user-friendly, you know?

What do you dislike most about this product?

It is little bit complex and have no help in knowing which products to use best for my use case.

What recommendations would you give to someone considering this product?

Keep track of costs. Also, explore other options and see what all things you can use before implementing anything. You can also ask for help and the support can guide you for it,

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Eleanora M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

It makes integration and automation a breeze.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

The business challenge I'm tackling is to construct a dashboard for product consumption in Google Sheets. Because the data for product usage comes from Posthog, a data pipeline is required to transmit the data to Google Sheets. It provides a wide range of default templates, which I appreciate because they have helped me become more productive over time. When it comes to logistics, it's a godsend because instead of having to make different connections across numerous systems, I can consolidate everything into one.

What is your favorite aspect of this product?

It's simple to use and allows me to automate activities across many online applications that I use on a daily basis; I can construct Zaps between apps; and I save a lot of time by automating numerous manual operations that I wouldn't perform in a day. Zapier makes it really simple to link with numerous online apps; they have a massive library of suitable integrations that function beautifully inside the UI; I love the fact that I can build conversions from my CRM and send them to Google Ads; it's amazing and requires no coding.

What do you dislike most about this product?

On rare occasions, zaps have stopped working and there is no way for me to know until I check into my account to verify for myself; some kind of notice would be useful. Some programs are not totally interoperable or do not have full API interfaces with other apps; the price is also often difficult to swallow, but it makes sense given the complexity the tool solves.

What recommendations would you give to someone considering this product?

When Zapier detects and channels pertinent material from alias inboxes to the correct audience, it improves reaction times and problem resolution for our business. It's a terrific resource for automating and sending vital warnings to the proper individuals and channels within our business, and it's useful across the Google environment, particularly Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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