What is Zapier?
At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Security
Synchronization and Replication
Exception Handling and Notifications
Data Quality Profiling and Cleansing
API Management and Orchestration
Metadata Management
Data Virtualization
Administrative Features
Batch Integration
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Inside Zapier: A Step-by-Step Guide to Our Interview Process
Building Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Giorgi S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jan 2023
Easy to use but not good
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier has Zaps and if anything happens in service, Zapier just transfers it after receiving a zap. it's good and quite useful sometimes.
What is your favorite aspect of this product?
Zaps and if something happens, it just transfers automatically.
What do you dislike most about this product?
It can not transfer all of the past data into warehouse.
What recommendations would you give to someone considering this product?
If you want to transfer some future CRM events for example one by one, it is good, but for past events it is not good.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Acts with Integrity
Please tell us why you think this review should be flagged.
kevin k.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2023
Easy integrations and automate tasks.
Likeliness to Recommend
What differentiates Zapier from other similar products?
We handle task and data entry automation. We mostly use Zapier to link LinkedIn automation tools to Google Sheets and our CRM (Active Campaign). It's also been used to send automated emails (from Google Sheet data entry). I don't have to constantly remember to update the large query in my Google Sheets financial model. Because we have daily figures, Zapier handles everything for me, saving me a lot of time every day, and everything is ready to go when I input the model.
What is your favorite aspect of this product?
It makes my life so much simpler when I need to change my excel templates on a daily basis and don't have to click refresh. Zapier may help you automate data input and other comparable operations. It's great for connecting processes across many software/tools. There is a learning curve, but it is typically simple to use, with simple exams and directions to follow.
What do you dislike most about this product?
I'm mainly satisfied with Zapier, however there are some automated activities that aren't doable or easy to put together with it. As an example, instead of adding a new column, you may update a single column in a Google Sheet row.
What recommendations would you give to someone considering this product?
Check it out if you want to automate sales operations, marketing, internal tasks, or anything else that is repetitive. If you have any queries or problems, contact their customer care. They've also been around for a while, so there are lots of outside specialists who can assist.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Nelson h.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2022
Perfect integration between applications
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is a great tool that connects various apps. It's great for getting notified every time a customer sends me an email as well as creating event-based tickets.
What is your favorite aspect of this product?
Clear user interface guides you through what to do, Facilitates communication between multiple departments instantly, Easily helps two different online programs communicate with each other, Reduces time spent on repetitive tasks
What do you dislike most about this product?
it is necessary to have a special ability for critical thinking.
What recommendations would you give to someone considering this product?
It is ideal for any business, It allows you to perform simple orchestrations based on compatible applications and allows you to automate a common task that you would otherwise have to do manually
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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