Zendesk for Service Logo
Zendesk for Service Logo
Zendesk

Zendesk for Service

Composite Score
7.9 /10
CX Score
8.1 /10
Zendesk for Service
7.9 /10

What is Zendesk for Service?

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.

Company Details


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Zendesk for Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk for Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk for Service?

5% Negative
8% Neutral
87% Positive

Pros

  • Security Protects
  • Performance Enhancing
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 80

API Integration

83

Configurable Knowledge Repository

81

Intelligent Search

80

Role-Based Access

80

Rich Text Editor

80

Reporting and Analytics

75

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Business Value Created

83

Quality of Features

80

Usability and Intuitiveness

79

Vendor Support

79

Availability and Quality of Training

77

Ease of Data Integration

77

Breadth of Features

76

Ease of IT Administration

75

Product Strategy and Rate of Improvement

74

Ease of Customization

74

Zendesk for Service Reviews

Jessica M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Lots of features but not easy to use & costly

Likeliness to Recommend

7 /10

What differentiates Zendesk for Service from other similar products?

They have a lot of features such as multiple forms which was important for us as multiple departments would be using it and we needed each department to be able to ask their own relevant questions

What is your favorite aspect of this product?

multiple forms

What do you dislike most about this product?

too complex and not easy or simple to use. It' also not very intuitive. It's very difficult to create reports.

What recommendations would you give to someone considering this product?

Have agents and report admins go through training

Pros

  • Respectful
  • Friendly Negotiation
  • Generous Negotitation
  • Efficient Service

Cons

  • Less Productive
  • Inhibits Innovation
  • Slower Product Innovation

Sandeep Kumar C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Zendesk Guide is one stop solution.

Likeliness to Recommend

9 /10

What differentiates Zendesk for Service from other similar products?

1. Zendesk helps us to integrate data with multiple sources and view it in a single place. 2. It is easy to set-up compared to other tools. 3. Submitted details can be easily captured and stored at one place. 4. End users can easily find solutions for all know issues.

What is your favorite aspect of this product?

1. Content management is very easy and it can be managed at a centralized location. 2. Zendesk Guide has the best permission management that can restrict articles. 3. User segment is one of the best solution of Zendesk Guide.

What do you dislike most about this product?

1. It is expensive when compared with other products like Zoho, Freshdesk

What recommendations would you give to someone considering this product?

1. Consider the Zendesk Guide when the huge knowledge base has to be maintained and Tech Savy users.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Kalline F.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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