

What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Integration With IT Tools
Technician Administration
End User Self Serve
End User Support Solutions
Multi Device Capability
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews

Luis A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Simple-to-use email-based customer service tool
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Several efficient applications, in combination with the Zendesk Guide FAQ page, represent the bottleneck or advance the efficiency of the associated, such as using, for example, the time measurement application, to accurately measure the real working man. Hours may be properly tracked and exploited. There are just minor difficulties. Collaboration with SaaS may be accomplished in a variety of methods, such as linking TICKET data to SFDC or notifying Slack. It doesn't take long to become accustomed to the user interface; it's simple enough that you can operate it instinctively.
What is your favorite aspect of this product?
Customer service in electronic format is possible with high operability in combination with the original domain mail. It has the necessary functionality, but it is simple enough that you can remember and use it even if you are unfamiliar with PLCs. It is handy since authority may be delegated. Search engines will be phased out in favor of automated discussion bots in the near future. Even if I build the knowledge base user interface from scratch, I will need to search, therefore it was a fortunate coincidence that the chat BOT could be used. Chat is frequently used to provide external assistance.
What do you dislike most about this product?
First of all, the recruitment technique is difficult to understand. Also, the Japanese searches are confusing.
What recommendations would you give to someone considering this product?
There are several scenarios, as well as submission agency providers. Because it is a foreign-owned business, there are downsides such as the contract plan being difficult to understand and the service being poor in Japanese, but I believe Zendesk is an option even if it compensates for these shortcomings. We were effective in boosting the efficiency of support and visualization work. We were able to expand the knowledge internally because it could be linked to a variety of SaaS. It is now easier to navigate and discuss concerns, specific effects, and customer service issues that have been resolved inside the organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
James M.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Dec 2021
Great Helpdesk reporting
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
The information put into Zendesk is well collaborated into easy to understand reporting and knowledge base.
What is your favorite aspect of this product?
Can integrate easy with other software's like ServiceNow. Also easy to use for the none Techy
What do you dislike most about this product?
Asset management needs tuning.
What recommendations would you give to someone considering this product?
Would recommend, a great Helpdesk tool built for quality customer service.
Pros
- Inspires Innovation
- Acts with Integrity
- Friendly Negotiation
- Continually Improving Product
Cons
- Inhibits Innovation
- Less Reliable
- Less Effective Service
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2021
Good Product, Easy to use, Client Friendly
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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