

What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Integration With IT Tools
Technician Administration
End User Self Serve
End User Support Solutions
Multi Device Capability
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews

Priscila S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Good product! Complete e easy to manage
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
There are good features, useful and possible to customize
What is your favorite aspect of this product?
Many possibilities to follow results (good metrics management)
What do you dislike most about this product?
Price is something to consider if the company isn't big, especially because most of the differentials are in more expensive plans.
What recommendations would you give to someone considering this product?
Analyze what you really need and compare it to the features available. This is a great software, but also expensive, then you should use most features to it worths.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Abhishek M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic product!
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Nothing so far
What is your favorite aspect of this product?
Nothing so far
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Nothing so far
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

ADITYA R.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2021
Feature rich, easy to use, & cost-effective
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Highly customized system for a ticket, feature-rich, much easier to automate tasks with the help of Zendesk, templates are highly customized, facilitates answering to multiple tickets at a time, nice API Integration, ease of use, and makes it simpler to track metrics.
What is your favorite aspect of this product?
1. One of the best ticket management systems in the world 2. Offers valuable & actionable insights & makes it easier to analyze the performance 3. Far better than its competitors like Freshdesk in terms of innovative features, customer service, and above all cost.
What do you dislike most about this product?
1. Too many limitations - cannot use and & OR function 2. Highly expensive 3. Add-on’s are not free 4. I had challenges in adding & updating the users
What recommendations would you give to someone considering this product?
Focus on minimizing the cost, as well as the limitations and improve the features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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