

What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
92 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Integration With IT Tools
Technician Administration
End User Self Serve
End User Support Solutions
Multi Device Capability
Service Catalog
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Dale H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
A great bundled product that produces results.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Ease of use, integration and end customer experience
What is your favorite aspect of this product?
Reporting of tickets
What do you dislike most about this product?
Graphical interface is not 100% customisable
What recommendations would you give to someone considering this product?
The end user experience is a very important one and this goes the extra mile. Customers are easily able to overview everything current and historic with their business that’s been logged.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.

Ramya N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Faster issue resolution
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk makes it possible for customers to raise their own custom service tickets instead of going through a service desk, this helps in providing a better bridge between the customer and the IT team and help in understanding the issue better
What is your favorite aspect of this product?
Once the workflow process is documented, the application adheres by it and analyses tickets and assign them to their respective pools automatically
What do you dislike most about this product?
There have been few service outages but nothing major
What recommendations would you give to someone considering this product?
ZenDesk makes it easier for both the customer and the technical support to get in touch with each other and find the root cause of the issues quickly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.

Nitish T.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic product
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Integration features is good
What is your favorite aspect of this product?
KB articles and Customer satisfaction review after ticket
What do you dislike most about this product?
Chat feature
What recommendations would you give to someone considering this product?
Just need to integrate with all the RMM tools to make it better
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
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