In Partnership With SelectHub
What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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In Partnership With SelectHub
Zendesk for Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Contact Center Integration
Agent Collaboration
Customer Service Knowledge Management
Intelligent Search
Agent Scripting
Customer Service Workflow Management
Analytics and Reporting
Mobile Customer Care
Customer Community Management
Multi Channel Support
Vendor Capability Ratings
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
Also Featured in...
Zendesk for Service Reviews
Hammad B.
- Role: Consultant
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jun 2021
A Complete Omni Channel...
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It’s a complete ticketing solution with user friendly accessibility. In addition, you do not need to be a professional technical person in order to configure Zendesk and creating the macros, which is helpful. Moreover the report which is generated from Zendesk is very detailed and help us to track down employees' progress and productivity.
What is your favorite aspect of this product?
The reporting tool gives you detailed business insights. The rules feature can delete unnecessary or junk message automatically also, you can route the ticket to relevant person via rules features. It’s a user friendly application; you might won't need to train your staff on Zendesk. If they have basic knowledge of omini channel. Multi-channel support: email, web, phone, chat, social media. Knowledge base portal and community forums included.
What do you dislike most about this product?
You might need technical staff to configured or deploy Zendesk in your organization. It’s bit expensive, if you want to avail all features.
What recommendations would you give to someone considering this product?
We have a contact center; and we need to communicate wit hour customer through different channel, i.e. Social Media, Chat, Call etc. Zendesk gives you a platform to interact with the customer on a single platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Manoj K.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jun 2021
Perfect Help desk tool
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
- Its ability to integrate with any social networks - It requires minimal efforts to integrate any social platform with Zendesk (supports 3rd party integrations) - Improves efficiency of employees - Hassel free to use - Support team are available round the clock - Adds great value to the business - Makes job easy - Ticketing
What is your favorite aspect of this product?
- Ticketing system, it helps in addressing and replying customers queries very fast - Any queries coming from any platform can be integrated and addressed in no time - We can create and assign tickets to colleagues or people from specific team
What do you dislike most about this product?
Mobile applications should be more easily be accessible
What recommendations would you give to someone considering this product?
If you are into service based or product based company where you have to deal/respond with/to customers in most fastest way then this is one of the best help desk tool available in the market . It will save lot of time, it is efficient and will certainly employees in handling customer queries in most efficient way
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Ramya N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Faster issue resolution
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk makes it possible for customers to raise their own custom service tickets instead of going through a service desk, this helps in providing a better bridge between the customer and the IT team and help in understanding the issue better
What is your favorite aspect of this product?
Once the workflow process is documented, the application adheres by it and analyses tickets and assign them to their respective pools automatically
What do you dislike most about this product?
There have been few service outages but nothing major
What recommendations would you give to someone considering this product?
ZenDesk makes it easier for both the customer and the technical support to get in touch with each other and find the root cause of the issues quickly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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