
In Partnership With SelectHub

What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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In Partnership With SelectHub
Zendesk Sell Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
1
Since last award
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Acts with Integrity
- Fair
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Activity and Workflow Management
Lead Management
Collaboration
Customer Service Management
Telephony and Call Center Management
Marketing Management
Mobile
Analytics and Reporting
Sales Management
Account and Contact Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
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Zendesk Sell Reviews

Jennifer S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2021
Incredible interaction and good reception.
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
This software is quite productive as it lets you manage endless operations without wasting time. The way it works is incredible because it gives you peace of mind, when it comes to retrieving information, it behaves and acts as the most effective since it provides you with any type of information and you do not lose any file or document, it is totally a relief.
What is your favorite aspect of this product?
I love this product because it manages to maintain a closeness between customers and us since it manages to synchronize us at all times, in addition to that we can access and display our data quickly and easily. All this type of element works for us since it gives us greater security and confidence that we are projecting ourselves to where we want to go.
What do you dislike most about this product?
It is a very productive software that has functional tools and does not leave you any type of flaws or gaps, therefore, I do not have any type of complaints regarding this product.
What recommendations would you give to someone considering this product?
I recommend zendex because it offers its help to segment and filter leads, and deals in real time, so that this management generates a more real and productive organization, increasing your scope of job opportunities.
Pros
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Transparent
Please tell us why you think this review should be flagged.

Katheryne Melissa J.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
Very good CRM
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Zendesk sell is in our company serving as the director of the different follow-ups that are made to different opportunities that may exist both nationally and internationally and since it arrived, the difference has been noticed since our sales management is much more coordinated and its CRM features have been quite remarkable compared to other products previously used by our organization.
What is your favorite aspect of this product?
It is a fairly complete product which allows us a large number of tools from sending emails within the database, as well as leaving different notes, scheduling appointments, dragging emails, importing and exporting key features, and all this with easy use and a fairly good user interface. It allows you to learn how to use the product in a very short time, and it also allows you to keep the sales team with a total focus on potential customers and taking advantage of opportunities.
What do you dislike most about this product?
Reports that are not found at a professional level and this has to be a real problem, there are not many options for acquiring them and this generates some disagreement within users as well as the product who is expensive with the packages that are completely unlimited.
What recommendations would you give to someone considering this product?
Depending on the type of organization you are in and the goals they have, it may or may not be necessary to use this product if you have an organization in which you want a good CRM tool that is simple and effective but how effective this product is for you. However, everything will depend on the size of the half of your company, it is excellent for organizations that need a rapid adaptation of their database according to their different needs and at the same time laugh the follow-up of sales tasks and projects to the different contacts.
Pros
- Effective Service
- Inspires Innovation
- Transparent
- Performance Enhancing
Please tell us why you think this review should be flagged.

Jennifer Scarlet J.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2021
Excellent with potential clients
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
It has quite good characteristics and in our team it has been used from different areas but above all to create tasks when we receive calls between us and to host different notes of the agreements of the orders that come. It is the database in which our contacts, potential clients and different orders are located, and everything has been well executed for this excellent product.
What is your favorite aspect of this product?
Customizations are undoubtedly its feature that I like the most and it is thanks to it that this CRM stayed in our organization, another quite good feature is the ability to link offers to different buyers and thus be able to get in touch with different clients without any difficulty. The option of tasks connected to clients or the deals that can be obtained are quite good and keep the sales process quite fluid.
What do you dislike most about this product?
The product can make some negative details such as the impossibility of labeling people in agreement and the detail of the inability to label the different people with whom you work or you could work in collaboration within the sales department.In addition, there are other small details that make a little slower navigation.
What recommendations would you give to someone considering this product?
Although tend to generate some details due to lack of integration, it is undoubtedly a fairly good product that tends to improve efficiency in the different marketing departments in which they have been used as personal experience, we have had a fairly good progress and at the same time a ROI pretty fast. It is a product that does all the basic things necessary to improve the productivity of any salesperson within the department.
Pros
- Acts with Integrity
- Continually Improving Product
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
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