
In Partnership With SelectHub

What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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In Partnership With SelectHub
Zendesk Sell Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zendesk Sell.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
74 Likeliness to Recommend
2
Since last award
88 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Fair
- Trustworthy
- Acts with Integrity
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Activity and Workflow Management
Lead Management
Collaboration
Customer Service Management
Telephony and Call Center Management
Marketing Management
Mobile
Analytics and Reporting
Sales Management
Account and Contact Management
Quote Contract and Proposal
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Also Featured in...
Zendesk Sell Reviews
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2025
''Best for managing Contract and Lead''
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Vendor Friendly Policies
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.

Ogheneochuko I.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Solid & Reliable
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Zendesk Sell stands out for its ease of use and tight integration with Zendesk’s customer support platform. It’s perfect if you want sales and support teams to work seamlessly together without juggling multiple tools.
What is your favorite aspect of this product?
My favorite thing about Zendesk Sell is how simple and clean the interface is. It lets me focus on selling without getting bogged down by complicated features or clutter.
What do you dislike most about this product?
I don't dislike anything about Zendesk Sell
What recommendations would you give to someone considering this product?
If you’re considering Zendesk Sell, I’d recommend it especially if your support team already uses Zendesk it connects really well. Just make sure it fits your sales process, since it's best for simpler workflows. Try the free trial to see if it clicks with your team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Marlon V.
- Role: Human Resources
- Industry: Entertainment
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
A Powerful Way for Raising Sales Success Rates
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
I was initially impressed by how simple it was to set up a Zendesk Sell account and begin utilizing the software. The layout is straightforward, so I had no trouble getting started. Furthermore, I appreciated being able to modify the platform to fit my specific business requirements by altering the appearance of fields and lists of contacts.
What is your favorite aspect of this product?
There are a lot of calls coming in and going out, which makes it difficult to keep up. Connecting directly with Zendesk's ticketing system makes it simple to monitor the status of calls that begin as service but progress to sales and vice versa.
What do you dislike most about this product?
There is not a no-cost option. Additionally, there is a lack of capacity in the sales pipelines. You have to upgrade to a far more expensive plan—almost twice as much, in fact—if you want access to sophisticated analytics.
What recommendations would you give to someone considering this product?
A phone dialer is integrated, and calls can be easily recorded. The intuitive drag-and-drop UI necessitates little in the way of setup or learning curve.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Acts with Integrity
Please tell us why you think this review should be flagged.
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