Zendesk

Zendesk Sell

Composite Score

6.7 /10

CX Score

6.9 /10

33 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

72 Likeliness to Recommend

87 Plan to Renew

2
Since last award

78 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

11% Negative

10% Neutral

79% Positive

Pros

Fair
Trustworthy
Acts with Integrity
Altruistic

Feature Ratings

Average 81

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Telephony and Call Center Management

Marketing Management

Mobile

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.2

View Zendesk Sell in this category (opens in a new tab)

Customer Relationship Management - Midmarket

Score 7.6

View Zendesk Sell in this category (opens in a new tab)

Zendesk Sell Reviews

Alejandra P.

Role: Sales Marketing
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Zendesk for small business and their customer data

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

Zendesk is indispensable for us. It is the only software with which we were able to create a Customer Community and through it we were able to obtain data for better knowledge of our product and increase customer participation and decrease the company's support costs by reducing the number of customer support executives.

What is your favorite aspect of this product?

Has a high degree of freedom in customization and various configurations offering many predefined structures that help us to organize our post topic categories in a proper structure in conjunction with a triggers module that are able to automate a significant amount of tasks and repetitive work relying on flexible options. It has a great community developed and commitment to its customers.

What do you dislike most about this product?

They should make moderate use of the advertising that appears in the system, in conjunction with a more attentive and competent customer support that can actually help the problems of the program which are somewhat complex due to the amount of tools it has and not charge additional such a high cost for such a mediocre service.

What recommendations would you give to someone considering this product?

Zendesk is very appropriate if you are setting up a small to medium sized company or workgroup. And creating a centralized location for a remote team is of utmost importance. Being a manager of a customer-facing team, it allows me to track the success of our cadence. I highly recommend it, especially if you are present in multiple channels, which is the norm nowadays. For startups, I recommend going the a la carte route. Perhaps Zendesk Support Pro will suffice.

Pros

Helps Innovate
Unique Features
Efficient Service
Inspires Innovation

Kambere M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Zendesk Sell - Fantastic Features and Effective

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

Besides being a great CRM, it enhances visibility and productivity

What is your favorite aspect of this product?

The software is affordable Comes with great sales automation features Offers leading CRM features Boosting productivity is easy with Zendesk Sell

What do you dislike most about this product?

No dislikes because Zendesk Sell has made it possible to boost productivity

What recommendations would you give to someone considering this product?

For business CRM needs, Zendesk Sell offers great features and more. It helps in enhancing productivity and visibility.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Chinwe Jennifer E.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use and good reporting system.

Likeliness to Recommend

9 /10

What differentiates Zendesk Sell from other similar products?

It is seamless

What is your favorite aspect of this product?

The analytics

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

To make the colour scheme more relatable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zendesk Sell

What is Zendesk Sell?

Company Details

Book a Free Demo Today!

Awards & Recognition

Zendesk Sell Ratings

72 Likeliness to Recommend

87 Plan to Renew

2 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Zendesk Sell?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Zendesk Sell Reviews

Alejandra P.

Zendesk for small business and their customer data

Likeliness to Recommend

Pros

Kambere M.

Zendesk Sell - Fantastic Features and Effective

Likeliness to Recommend

Pros

Chinwe Jennifer E.

Easy to use and good reporting system.

Likeliness to Recommend

Pros

Most Popular Zendesk Sell Comparisons

Pipedrive

Copper

Nimble

monday.com

Freshsales

Spotler CRM

2
Since last award

Feature Ratings

Activity and Workflow Management

Lead Management

Collaboration

Customer Service Management

Telephony and Call Center Management

Marketing Management

Mobile

Analytics and Reporting

Sales Management

Account and Contact Management

Quote Contract and Proposal

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement