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Zoho

Zoho Books

Composite Score

8.4 /10

CX Score

8.8 /10

66 Reviews Write a Review

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What is Zoho Books?

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

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Awards & Recognition

Zoho Books won the following awards in the Accounting - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

5 Top Rated Features

2022

Zoho Books Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Books.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

97 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Books?

0% Negative

7% Neutral

93% Positive

Pros

Transparent
Reliable
Trustworthy
Fair

Feature Ratings

Average 83

Accounts Payable Purchase Orders

Cash Flow Management

Cost Revenue Tracking

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Expense Management

Budgeting Forecasting

Project Accounting

Integration APIs

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Also Featured in...

Accounting - Midmarket

Score 8.0

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Zoho Books Reviews

MD Mahadi H.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Zoho Books is taking care of my recurring payment

Likeliness to Recommend

8 /10

What differentiates Zoho Books from other similar products?

I have used a few of them and they provide the features but they are not in one place like Zoho has. It gives all the options like sales, invoices, payment information, etc in one place that other products don't.

What is your favorite aspect of this product?

The way it can be integrated with other payment transfer services like Authorize.net, PayPal, etc. I like the way they give the option to a user and we can do it easily without any hustle.

What do you dislike most about this product?

Because, it got a huge number of options to use in one place, sometimes this becomes confusing for someone like me. The navigation of service pages that I get confused.

What recommendations would you give to someone considering this product?

They should work on the navigation and user-friendliness so we get more confidence browsing from one page to another.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Zachary Michelle M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

It is a great option to manage your finances

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

Intuitive Banking, this allows us to automatically view our transactions or imported directly from Zoho Books or our bank account.

What is your favorite aspect of this product?

It is faster to make your invoices. Online payments give the benefit of receiving payments faster. It is possible to keep a record of estimates, invoices, credit notes and recurring invoices.

What do you dislike most about this product?

Overall, Zoho Books is a solid platform to work from.

What recommendations would you give to someone considering this product?

The integration of the Zoho Books app with third-party payment gateways like Stripe, PayPal, PayPal Payflow Pro, Braintree, Authorize.net, and 2Checkout are great and work smoothly.

Pros

Effective Service
Helps Innovate
Continually Improving Product
Reliable

Nicole B.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

User friendly and affordable

Likeliness to Recommend

9 /10

What differentiates Zoho Books from other similar products?

It's a very intuitive cloud based solution that meets and exceeds our expectations from a cloud accounting solutions unlike other similar products.

What is your favorite aspect of this product?

It's easy to use and reports so well It offers a great price with all the options in the tool. Also invoicing is very seamless with it.

What do you dislike most about this product?

Sometimes it's storage is limited it should atlst add some GB to it's employees

What recommendations would you give to someone considering this product?

Yes,it's a nice platform for invoicing,bill-pay , accounting and customer payment's.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Books

What is Zoho Books?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoho Books Ratings

86 Likeliness to Recommend

2 Since last award

97 Plan to Renew

3 Since last award

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho Books?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Midmarket

Zoho Books Reviews

MD Mahadi H.

Zoho Books is taking care of my recurring payment

Likeliness to Recommend

Pros

Zachary Michelle M.

It is a great option to manage your finances

Likeliness to Recommend

Pros

Nicole B.

User friendly and affordable

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Payable Purchase Orders

Cash Flow Management

Cost Revenue Tracking

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Dashboards, Analytics and Reporting

Expense Management

Budgeting Forecasting

Project Accounting

Integration APIs

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization