Zoho Cliq Logo Award Winner Product Badge
Zoho Cliq Logo Award Winner Product Badge
Zoho

Zoho Cliq

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Zoho Cliq
8.8 /10

What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details


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Awards & Recognition

Zoho Cliq won the following awards in the Business Instant Messaging - Midmarket category

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Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

1% Negative
2% Neutral
97% Positive

Pros

  • Fair
  • Trustworthy
  • Inspires Innovation
  • Altruistic

Feature Ratings

Average 84

Instant Messaging

87

Integration With Productivity Tools

84

Notifications

84

File Sharing Collaboration

83

Search

83

Granular Access Management

83

Document Collaboration

83

Screen Sharing

80

Task Management

79

Cross Platform Support

79

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 82

Quality of Features

84

Ease of IT Administration

83

Ease of Implementation

83

Breadth of Features

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Usability and Intuitiveness

81

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

79

Zoho Cliq Reviews

Ebubechukwu I.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

helps colleagues keep a secured communication

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

It's unique messaging features

What is your favorite aspect of this product?

It's works for team communication

What do you dislike most about this product?

None for now

What recommendations would you give to someone considering this product?

I will recommend it.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

kasturi d.

  • Role: Vendor Management
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

"A Smart, Budget-Friendly Chat Tool—Best with Zoho

Likeliness to Recommend

8 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq is a team communication app, kind of like Slack or Microsoft Teams, but it's especially useful if you're already using other Zoho products like Zoho CRM or Zoho Projects. It lets you chat, create channels, and even automate tasks using bots and commands, which can save time. One cool thing is its multi-panel layout—you can view multiple chats at once, which makes it easier to juggle different conversations. It’s also more affordable than many other tools, which is great for smaller teams or startups. Plus, it's secure and easy to customize with widgets and extensions. Overall, it’s a smart choice if you're looking for a clean, effic

What is your favorite aspect of this product?

If I had to pick a favorite aspect of Zoho Cliq, it would be its deep integration with other Zoho apps. It really streamlines your work—like getting CRM updates or project task reminders right inside your chat without switching tabs. It turns your chat window into a mini control center for your whole workflow, which is super efficient.

What do you dislike most about this product?

What I’d dislike most about Zoho Cliq is that it can feel too dependent on the Zoho ecosystem. If you're not already using other Zoho apps, you might not get the full value out of it. Also, the interface, while functional, isn't as polished or modern-looking as tools like Slack or Teams, which might matter for some users.

What recommendations would you give to someone considering this product?

If you're thinking about using Zoho Cliq, I'd recommend giving the free version a try first to see how it fits your team's style. It works best if you're already using other Zoho apps like CRM or Projects, so if you're in that ecosystem, it can really boost productivity. Take some time to explore the automation features—things like bots and reminders can save you a lot of time once you get the hang of them. Also, make use of the multi-panel chat view; it’s super handy if you’re handling multiple conversations or projects at once. Lastly, spend a bit of time helping your team learn how to use it effectively—just a quick walkthrough can make a

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Vijay S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

A Powerful, Cost-Effective Team Chat with Great

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

Unlike Slack or Microsoft Teams, Cliq integrates seamlessly with Zoho's suite of business applications (Zoho CRM, Zoho Projects, Zoho Desk, etc.), making it a great choice for businesses already using Zoho products.

What is your favorite aspect of this product?

If I had to pick a favorite aspect of Zoho Cliq, it would be its seamless automation and workflow integration. The ability to create custom bots, schedule messages, and automate tasks directly within chats makes it more than just a messaging tool—it becomes a productivity hub. For businesses that rely on Zoho's ecosystem, this automation extends across CRM, Projects, and other apps, reducing manual work and improving efficiency. It’s a great mix of communication and workflow optimization in one place.

What do you dislike most about this product?

One potential downside of Zoho Cliq is that its third-party integrations are somewhat limited compared to competitors like Slack or Microsoft Teams. While it integrates well within the Zoho ecosystem, businesses that rely on external tools (like Asana, Trello, or Google Drive) may find fewer built-in options, requiring workarounds or API-based custom integrations.

What recommendations would you give to someone considering this product?

If you already use Zoho apps (CRM, Desk, Projects, etc.), Cliq is a no-brainer. If your team relies on third-party tools (like Google Drive, Trello, or Asana), check if Cliq integrates smoothly or if you'll need custom workarounds.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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