Zoho

Zoho Connect

Composite Score

8.6 /10

CX Score

8.9 /10

107 Reviews Write a Review

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What is Zoho Connect?

Build a thriving workplace culture with Connect's centralized intranet solution for internal communications, employee engagement, and collaboration.

Company Details

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Awards & Recognition

Zoho Connect won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Zoho Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Connect?

1% Negative

3% Neutral

96% Positive

Pros

Respectful
Performance Enhancing
Fair
Enables Productivity

Feature Ratings

Average 79

Task Management

News Feed

Instant Messaging

Workflow & Approvals

File Sharing Collaboration

Employee Directory

Employee Engagement

Discussion Forums

Integrations

End-User Workflow Customization

Calendars

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Zoho Connect Videos

Zoho Connect Reviews

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Seems promising but the jury is still out.

Likeliness to Recommend

6 /10

Pros

Enables Productivity
Respectful
Fair
Altruistic

Cons

Less Effective Service
Wastes Time

Bhargav P.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Zoho Connect is a collaboration and communication

Likeliness to Recommend

7 /10

What differentiates Zoho Connect from other similar products?

Zoho Connect is a collaboration and communication platform designed to help teams work together efficiently. Please keep in mind that the platform might have undergone updates and changes since then, so it's a good idea to visit their official website to check for any recent developments

What is your favorite aspect of this product?

User-Friendly Interface Real-Time Communication Team Collaboration Integration with Zoho Apps Customization Mobile Apps Security and Privacy

What do you dislike most about this product?

Learning Curve for New Users Limited Third-Party Integrations Pricing: While Zoho Connect offers a free plan with basic features, more advanced functionalities may require a subscription, which might be a drawback for small teams or startups with budget constraints. Lack of Advanced Features Mobile App Functionality: While Zoho Connect provides mobile apps, the functionality might not be as robust as the web version, potentially limiting certain actions or capabilities while using the mobile app.

What recommendations would you give to someone considering this product?

Lite and best Communication apps with all modules tracking like project task and much more....

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements

Sean D.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

A non-profit's dream!

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

Robust functionality for a very reasonable price.

What is your favorite aspect of this product?

Integration with other Zoho products and customization.

What do you dislike most about this product?

The invitation process for new members could be better handled. Currently, it is an email-only invitation, and new members must first register with Zoho accounts. Admins should be able to add accounts and authorize applications.

What recommendations would you give to someone considering this product?

I would recommend creating a wish list and segmenting it as "must-have" and "nice-to-have." This platform has so much functionality, you can easily go down the rabbit hole and try to do too much too soon.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

Zoho Connect

What is Zoho Connect?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoho Connect Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Zoho Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Instant Messaging Real-time, text-based communication between two or more people

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Calendars Ability to manage and view employee schedules, and book meetings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Connect Videos

Zoho Connect - The modern intranet

Zoho Connect Reviews

Seems promising but the jury is still out.

Likeliness to Recommend

Pros

Cons

Bhargav P.

Zoho Connect is a collaboration and communication

Likeliness to Recommend

Pros

Cons

Sean D.

A non-profit's dream!

Likeliness to Recommend

Pros

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Feature Ratings

Task Management

News Feed

Instant Messaging

Workflow & Approvals

File Sharing Collaboration

Employee Directory

Employee Engagement

Discussion Forums

Integrations

End-User Workflow Customization

Calendars

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training