Zoho CRM

What differentiates Zoho CRM from other similar products?

I have not used similar products as this in our organization.

What is your favorite aspect of this product?

It gives us real time notification on how our customers are interacting with our business.

What do you dislike most about this product?

I have not had any bad moment while using this great platform.

What recommendations would you give to someone considering this product?

I highly recommend this great product to any business enterprise.

What differentiates Zoho CRM from other similar products?

One of the things that most differentiates zoho from the competition is that it is much more complete and has unique functionalities that others do not have, such as the integration of marketing automation, and the ability of the same system to refer me to potential clients.

What is your favorite aspect of this product?

Among the things I like the most about this collaborative tool. It is how easy it is to implement any type of function such as customer service, inventory management, marketing and creating automated responses which are very helpful, since sometimes we cannot respond to all messages. It also has a very useful mobile application for people who are always on the go.

What do you dislike most about this product?

What I do not like about this collaborative tool and perhaps it is not so important is that it does not allow me to set a specific day or time to be on vacation or simply offline. It also happens that in the mobile application when a call is made and at the end it does not let me enter my call record with the corresponding comments.

What recommendations would you give to someone considering this product?

I would definitely recommend it, but I would also tell you to find some information on how to use this tool as it can be confusing at first.

What differentiates Zoho CRM from other similar products?

One of the differences that stands out most between Zoho CRM and other CRM platforms such as Salesforce, is that since Zoho CRM works in direct synchronization with all Zoho services, this helps the process of collecting customer data and the visualization of the progress of the sales, is shown in real time, compared to Salesforce which takes much longer to process the data of the sales and the customers, and then display it in the general sales panel. I believe that this real-time operation has been able to enhance our sales force, and has saved us more time in analyzing productivity in customer service and communication.

What is your favorite aspect of this product?

I am really fascinated with the mobile device architecture that Zoho RCM offers me, as it allows me to use a fully capable application to meet my business needs, and which helps me stay in direct contact with all my clients. No matter where I am, or the circumstances, I can always handle any sale in a matter of seconds with the help of the Zoho CRM App. In addition, another functionality that I love is the Zoho CRM notification system, it is able to notify me of the exact moment in which there may be a possible agreement with customers, to know at the exact moment, the purchase day. The notifications are instantaneous.

What do you dislike most about this product?

One of the things I don't like about Zoho CRM, is that it does not have the ability to work without an internet connection, nor do it work with an unstable internet connection. Being a cloud platform, it does not work without internet, however, I would like to be able to organize all my leads and view the general reports without having an internet connection, it would be excellent to be able to access the previously obtained report, without having to have An internet connection for this is a feature that would come in handy in my work area, since sometimes we need to move around, and we don't always have a stable internet connection.

What recommendations would you give to someone considering this product?

Zoho CRM is an almost perfect platform, its only negative point is that it does not have the ability to allow access if you do not have a good internet connection, however, this does not make it a bad platform, its general operation is great and helps all customers to be served properly during the sales process. Zoho CRM offers detailed reports on sales made, offers sales forecasts, and also offers excellent synchronization with all Zoho services, which will make it much easier to boost all sales in a company. Zoho CRM is the essential platform for any company that wants to boost its sales in a simple way, without a complicated process.