What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

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Awards & Recognition

Zoho CRM won the following awards in the Lead Management category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

2% Negative
5% Neutral
93% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Effective Service

Feature Ratings

Average 84

Lead and Contact Categorization

87

Analytics and Reporting

85

Prospect Tracking

84

Lead Distribution

84

Lead Generation

83

Data Ingestion and Interoperability

82

Interaction Planning

82

Omni-Channel Communication Tracking

82

Mobile

81

Lead Scoring

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Breadth of Features

83

Ease of Customization

83

Quality of Features

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

81

Vendor Support

80

Zoho CRM Reviews

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Hassle free lead generation with zoho

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Appreciates Incumbent Status

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