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Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.8 /10
CX Score
9.1 /10
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Category
Zoho CRM
8.8 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

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Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

2% Negative
5% Neutral
93% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Sales Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

81

Mobile

79

Quote Contract and Proposal

78

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of Customization

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

78

Zoho CRM Reviews

Vincent N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

centralizes all the information of my clients

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

It has a wide range of features, which allow users to customize the tool to their specific needs. In addition, its intuitive and easy-to-use interface makes it easy for users to implement and use all available features, increasing sales and improving customer service.

What is your favorite aspect of this product?

It has a wide variety of features that I find very useful, such as the ability to schedule follow-ups and tasks to keep me organized, the reporting system that allows me to get an overview of the performance of my sales team, and the option to automate processes to save time.

What do you dislike most about this product?

They could improve the price seems a bit high, they should improve the documentation and implementation of the API.

What recommendations would you give to someone considering this product?

If you are looking for a tool to take control of your customers and increase your sales, Zoho CRM is the right one. It has an intuitive user interface, it is very easy to navigate through the different sections of the tool, the learning curve is short.

Pros

  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies
  • Altruistic

Ravina M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoho is an excellent CRM software

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM stands out from other CRM products in several ways. It offers comprehensive functionality for sales, marketing, and customer support management, all within a single platform. Zoho CRM also has strong integration capabilities, allowing businesses to connect with other software applications. Customisation options are plentiful, enabling businesses to tailor the platform to their specific needs. Additionally, Zoho CRM offers mobile apps for iOS and Android, providing users with easy access to the platform on-the-go. Lastly, Zoho CRM has affordable pricing, making it accessible to businesses of all sizes.

What is your favorite aspect of this product?

I appreciate the comprehensive functionality and customisation features of Zoho CRM, as well as its affordability.

What do you dislike most about this product?

While Zoho CRM offers many advantages, there are some potential drawbacks to consider. One is that the user interface can be overwhelming, especially for new users. Another is that advanced customisation may require some technical expertise. Additionally, some users have reported occasional glitches and slow load times. Finally, some integrations may not be as seamless as with other CRM products.

What recommendations would you give to someone considering this product?

If you you are finding best CRM solution, Zoho CRM is the one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jenny B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoho CRM tracks sales activity effectively

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Users of Zoho CRM can approach problems in business from a variety of angles and find answers for a wide range of management tasks. It's a convenient way to centralize our contact information for prospects and clients. In terms of business administration, it is applicable to both large and small enterprises. Purchase orders, delivery notes, and invoices are all within our capabilities.

What is your favorite aspect of this product?

For almost two years, I had the great fortune of using Zoho CRM, especially for E-mail marketing, as well as for supervising and performing the sales analytics on a monthly, quarterly, and yearly basis. It's a good practice for me to keep tabs on all of the messages I've sent out to users via email.

What do you dislike most about this product?

Investing in the full Zoho suite or only the apps you need isn't always the best choice. Finding the correct software for the job might be challenging when there are so many options within a single suite. The most user-friendly experience would have a notification setting.

What recommendations would you give to someone considering this product?

The most user-friendly aspect of Zoho CRM is that it allows me to review all sales-related activity with my entire team. It's simple to follow up on a purchase. The greatest all-in-one suite for running a company.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

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