Zoho

Zoho CRM

Composite Score

8.8 /10

CX Score

9.1 /10

320 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

2% Negative

5% Neutral

93% Positive

Pros

Trustworthy
Fair
Acts with Integrity
Security Protects

Feature Ratings

Average 83

Collaboration

Lead Management

Customer Service Management

Sales Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

Score 8.8

View Zoho CRM in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.2

View Zoho CRM in this category (opens in a new tab)

Zoho CRM Reviews

Cristiana Elena S.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Affordable software but not an integrated CRM

Likeliness to Recommend

5 /10

What differentiates Zoho CRM from other similar products?

Zoho is very similar to the other basic CRM softwarw out there. It is more comprehensive than Monday.com but poorer in many features than HubSpot.

What is your favorite aspect of this product?

Thw fact that it is affordable.

What do you dislike most about this product?

The interface is not very intuitive and it lacks marketing automation tool.

What recommendations would you give to someone considering this product?

If you are looking for a project management tool that provides space and colaboration features for the entire team, then this is perfect.

Pros

Reliable
Respectful
Fair
Trustworthy

Cons

Charges for Enhancements
Inhibits Innovation
Slower Product Innovation

Chris D.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Zoho CRM is great for all company processes

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

To win customers and keep their information on file, you can utilize Zoho CRM, an all-in-one customer relationship management tool that works with all popular communication methods. In addition, we may offer our clients the ability to produce their own quotes. Actually, this is the issue that customer relationship management software was designed to address.

What is your favorite aspect of this product?

One of Zoho CRM's strongest points is the ease with which it may be integrated with other platforms and software. Zoho CRM also provides a wide variety of channels for interacting with clients.

What do you dislike most about this product?

The price and overall quality of the service may be enhanced. It's also true that there's nothing I've ever wanted to do but have been unable to. More reasonable pricing and a better user experience would be fantastic.

What recommendations would you give to someone considering this product?

As a corporate sales representative, Zoho has made it simple for me to stay in touch with all of our clients and to monitor the accounts assigned to me on a regular basis.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Efficient Service

Mark D.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Your business in a box! Perfect!

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Zoho CRM is extremely powerful! The list of features and capabilities is endless Everyday I learn something new or about a new vendor attachment that takes Zoho CRM to the next level. When you use the Zoho One system, which includes Zoho CRM plus over 20 other applications, you start to realize this product is about to make your business life so much easier!

What is your favorite aspect of this product?

The ability to manage leads and quickly communicate with them by a single push of a button.

What do you dislike most about this product?

I really don't have any dislikes other than it could use more formula fields in the customization of templates along with the ability to use a formula field in the calculation of another formula field.

What recommendations would you give to someone considering this product?

Make sure you get Zoho One! The CRM is powerful and does everything you need but the Zoho One Suite will take you to the next level. Website, Social media, scheduling meetings, bookings, invoicing, etc. The list is endless! Plus they are constantly adding new apps every year!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho CRM

What is Zoho CRM?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Zoho CRM Ratings

87 Likeliness to Recommend

95 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoho CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Zoho CRM Reviews

Cristiana Elena S.

Affordable software but not an integrated CRM

Likeliness to Recommend

Pros

Cons

Chris D.

Zoho CRM is great for all company processes

Likeliness to Recommend

Pros

Mark D.

Your business in a box! Perfect!

Likeliness to Recommend

Pros

Most Popular Zoho CRM Comparisons

HubSpot Sales Hub

Pipedrive

SugarCRM

monday.com

Sage CRM

Salesforce Sales Cloud Professional

2
Since last award

1
Since last award

Feature Ratings

Collaboration

Lead Management

Customer Service Management

Sales Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Marketing Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support