In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Sales Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Humayun F.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
The best paid Complete CRM platform
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is very intuitive and has a greatly designed UI/UX with a very good front end display. The easy to use functionalities makes it simple for companies to onboard onto Zoho CRM in a very short time span, after which customer journey improves drastically, and you have more happy customers and very few disgruntled ones. Zoho CRM has superb integration features through which you can continue to use all other business software along with Zoho CRM.
What is your favorite aspect of this product?
I love the user interface and experience of Zoho CRM. All the menus items are placed neatly in an orderly manner on the front page; hence it is very convenient to find the options you need, unlike other CRMs in which you sometimes have to dive in to open up the link to a feature. Other great features are as follows:- Live Chat Feature for website visitors, The Ability to build custom apps, Sales and Deals Funnel tracking and Leads capture through form builder.
What do you dislike most about this product?
If your business does not have the budget to spend on a CRM solution, then I would not immediately recommend Zoho as the free version has minimal features, like Sales funnel, Deals funnel, etc. And the limited number of users that can access the platform. Also easy accessible Product demonstration videos need to be available with each feature for new users and reduce the number of apps by consolidating, as a new user is suddenly overwhelmed with the large number of apps at different URLs.
What recommendations would you give to someone considering this product?
If your business is willing to invest money for a CRM platform, then look nowhere else and definitely register your users onto Zoho CRM platform. You can organize the Leads in an orderly manner, pursue the hot leads to convert them into deals, and make sure you are not missing any sales channel.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Suraj J.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
All-in-One Software, Amazing Application!!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The first thing would be ease of use and it has the best interface.
What is your favorite aspect of this product?
The task, reminders, tickets are my favorite features. Interface is the best.
What do you dislike most about this product?
I would love to see this app a little more faster.
What recommendations would you give to someone considering this product?
Don't think, just go for it if you are into sales or marketing.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Saves Time
Please tell us why you think this review should be flagged.
Bonnie M.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
great tool for customer management.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Great dashboards and reporting. Integration with other tools and applications is easy. Automation of workflow and mail logs.
What is your favorite aspect of this product?
Highly flexible and scalable. Easy to deploy across different departments. Highly innovative.
What do you dislike most about this product?
Improvement in customer support services. Improvement in mobile application service.
What recommendations would you give to someone considering this product?
Zoho is really innovative and good company which focus on self improvement. We're quite happy to be a part of Zoho and because of add some development values to the system with our requests and recommendations.I just recommend to improve some of support processes.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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