Zoho CRM

What differentiates Zoho CRM from other similar products?

Zoho CRM promises small to large organizations a complete customer recommendation lifecycle mandate resource for processing sales, marketing, customer support and service, and inventory management, all in a single, organization-wide business system. Zoho CRM's case and solution functionality gives you the peripeteia to refine the customer support process across distribution and enable better unification between sales and customer support methods in a single system.

What is your favorite aspect of this product?

A good CRM empowers the modules and the companies that use it. An insightful CRM gives you the information you require in a way that you can use it, offers you a solution to facilitate your processes from day one, ideally in an enterprise-ready package, supports data processing of sales activities, processes and administrative responsibilities to improve the sales effectiveness of sales professionals, helps you achieve seamless unification between actions in a single application. Similarly, you can also track the procurement of goods or services from the list of preferred suppliers.

What do you dislike most about this product?

I find it a bit unnecessary that every time you log in you are asked to provide a phone number, just like the support is sometimes delayed; it lacks a better interface design, It is continually observed that some of the users who make use of the tool, ignore new program updates in the notifications for being something not so timely or striking and this generates loss in the transmission of information and continuity in the processes that are managed.

What recommendations would you give to someone considering this product?

Zoho CRM is one of the most popular in the market. The lower level pricing methods are the best for SMBs. In contrast to other platforms, the platform helps sales leaders; it has everything you need to sell. It is more satisfying to sell when you have it to streamline and simplifies the entire sales process. Zoho is ideal for startups and future businesses as it also offers free printouts of CRM software to get people used to CRM packages.

What differentiates Zoho CRM from other similar products?

Previously we had problems to close deals, but now with this great platform we have increased our sales flow thus increasing the efficiency of our company. Another problem we had was communication with our customers that was very limited but now we can communicate with them through different channels. We no longer have problems with client tracking, which is now much easier to perform.

What is your favorite aspect of this product?

What we like most about this platform is its good management for sales that significantly increases the flow of them. Another point in its favor is that you can send templates by email with integration with software mailing. Its management for budgets is always correct, thus avoiding errors. This is another thing that we like.

What do you dislike most about this product?

It's slow if you do not have a broadband internet connection and a team of at least mid-range. Your financial CRM features do not have a tool to do asset management or a tool to perform cost tracking. Your customer experience features do not have options to carry survey management.

What recommendations would you give to someone considering this product?

Zoho is our CRM and we use it to track our leads. It is a business CRM software that enables communication and emailing. It helps us manage our business and customers, including billing, inventory, customer desktop and reporting. Easy to integrate and customize; I love its dashboard, which brings all the data together and automates sales workflow paths. In addition, the Zoho CRM mobile app provides quick access to contacts, leads, business and accounts.

What differentiates Zoho CRM from other similar products?

We are attempting to manage our business operations using Zoho One, which includes CRM, forms, projects, meetings, flow, and other features. We are having difficulty realizing the advantages. For the majority of our nearly two years with Zoho, it has been a frustrating struggle against its limitations.

What is your favorite aspect of this product?

If you've never used a CRM or similar app before, Zoho One and its apps are fairly simple to use. Users trying to figure out how to make Zoho CRM work like Salesforce have caused us a lot of stress and confusion. It doesn't, and it can't do some things.

What do you dislike most about this product?

In the help forum, the closest customer service response I've found was to send an email to Zoho customer service, which would delete the user account. However, if it is deleted, that user's email history and all documents are also deleted. Moreover, this issue in the Zoho customer help forum is more than three years old. Zoho does not appear to be planning to address this issue, as nothing has been done to address it.

What recommendations would you give to someone considering this product?

Zoho CRM and Zoho One cannot be recommended. You really do pay for what you get. Despite its high price, I would have stuck with Salesforce if I had the option. Zoho's support is poor, they don't respond to customer requests to fix application limitations, and administrators can't delete users. If Zoho customer service deletes a user on your behalf, all of the user's documents and email history are also deleted. A company runs the risk of breaking GDPR and some state data privacy laws in the United States because of this restriction.