In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Sales Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Kowshick B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Zoho CRM - One Stop solution for the new normal
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is one of the greater platform which provides multiple services to the any of the organization which helps their business people life very easier, in terms of the operations and continuous follow-. The Zoho CRM is one of the finest software specially peers who all are work in the sales sector, Because of the its user interface and the user experience of the product makes the sales people life easier in any extremes situations. The mobile application plays the major advantages of this platform
What is your favorite aspect of this product?
The Clear UI and UX of the portal makes the users work life more easier than any of the software's and more particular the integration part is very useful to create the mail follow ups with the clients in a great fashionable ways
What do you dislike most about this product?
As per my experience, the product is great to use and i don't find any such difficulties over the product!!!
What recommendations would you give to someone considering this product?
If you are really looking for a product for your sales team and customer support team, In terms of helping your clients and maintaining a proper business follow-ups with them in a Hussle free process, Please have a try of this software
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Melissa B.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jul 2022
Powerful CRM with customizability and integrations
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
As a result of financial constraints, the corporation needed a centralized location to store all of its supplies. So I did some digging and pitched the concept of Zoho CRM, and their support staff was helpful even in situations that weren't explicitly covered. We asked for specific features and codes, and they delivered. Even while the free version is a great place to start, the features you gain without spending any money are limited. Numerous Zoho CRM features are exclusive to the more expensive pricing tiers.
What is your favorite aspect of this product?
One of the best features of this CRM is, in my opinion, the many personalization options it provides through its user interface. However, I believe there is potential for development, particularly for a new user of a CRM or even one moving from a competitor's system. Module relationships and the lead's progression through the CRM system still have a learning curve. To be of any use, the blueprints function must first be activated.
What do you dislike most about this product?
One feature I'd like to see implemented is the ability to filter my contacts and then save the filtered results as a.csv file. Simple tasks like setting reminders can become muddled in Zoho CRM. Record deduplication for all CRM subsystems and beyond.
What recommendations would you give to someone considering this product?
Although it does not have the option for incomplete submissions, we found Zoho CRM to be quite useful for our non-profit. Further, they have extended to us a special price because we are a charitable organization. Additionally, they have helpful support staff that are eager to assist customers. In my experience, there are a few dummies among us, but backing is generally strong. As a result of their assistance, we were able to implement bespoke features that aren't provided as standard by competing CRM services.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Rúben R.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
Full of features but will charge for every detail
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Centralized CRM operations with everyting well connected
What is your favorite aspect of this product?
Full featured solution
What do you dislike most about this product?
to costy to have everything implemented
What recommendations would you give to someone considering this product?
check what you really need about CRM software and check the cost effectiveness of each software
Pros
- Enables Productivity
- Security Protects
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Charges for Enhancements
- Less Transparent
Please tell us why you think this review should be flagged.
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