In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
Book a Free Demo Today!
See it in action with a free demo.
Click below to sign up on our partner's website.
In Partnership With SelectHub
Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Fair
- Reliable
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Sales Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Cresta E.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"The most customizable CRM system"
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
there are not many differences, the only problem is that the program is a bit complicated to use.
What is your favorite aspect of this product?
At the time, Zoho CRM was a fantastic CRM to work with, and it was very user-friendly for all of my staff. Adding users, assigning responsibilities, and adding any contact list were all possible. There are so many useful connectors available with Zoho that you could easily spend an entire day simply browsing the cataloge of options.
What do you dislike most about this product?
It's possible that the user interface may seem uninteresting to some if you don't know how to customize it. Obtaining information via downloading or collecting it is not always simple. When it comes to transferring leads, the same may be stated. When a transfer fails, it isn't always evident which element of the transaction has failed. Regardless, when the transfer is successful, it is a remarkable time saver. There is nothing unusual about the search process; nevertheless, I have noted that it does not always return anything back, unless you put in a very exact match.
What recommendations would you give to someone considering this product?
A practical program for marketing effectively, Zoho is a reasonably robust solution with appropriate plans and editions for every need of use, it is quite innovative, despite having a large interface it is simple to adapt to its functionality, and overall it is a good choice for improving business success.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Kyle C.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"Great Small to Medium Business CRM System"
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
None of the programs on the market are substantially comparable to each other.
What is your favorite aspect of this product?
To find and contact new customers, I may use this tool. I can manage advertising campaigns, execute data segmentation, and produce a variety of reports with this tool.
What do you dislike most about this product?
Updates may be a pain since they include new features and alter the user experience.
What recommendations would you give to someone considering this product?
Marketing campaigns, customer service, and adaptability are just some of the features that make it an ideal choice for any business.
Pros
- Reliable
- Trustworthy
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
John M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Excellent Sales Data Pulling and Management System
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM creates an effective sales data reports which are provided in real-time capability and easy marketing management platform.
What is your favorite aspect of this product?
The easy setting of Zoho CRM interface and also the features customization is easy and excellent and also the ability to create effective data analytics is excellent.
What do you dislike most about this product?
No much on Zoho CRM and the features, easy to learn and the services overall quality is among the productive marketing services.
What recommendations would you give to someone considering this product?
Excellent and easy lead management software with easy reporting and marketing content importing capabilities and the data reports sharing is very easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
