In Partnership With SelectHub
What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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In Partnership With SelectHub
Zoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Acts with Integrity
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Sales Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
brianna o.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Using this software I saved myself a lot of time
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
A robust office suite for customer relationship management. Every office affair can be done at one diverse suite which also allows working remotely. I can assess and accelerate business performance. Lead management made it easy for us to capture and automate lead scoring and getting customer’s real-time insights. Journey orchestration has played a significant role in maintaining customer engagement and loyalty in my opinion.
What is your favorite aspect of this product?
It allows such a smooth lead management process that we can assign specific leads to a specific sales force. You get notified whenever someone interacts with you or even browse through your website. And last but not the least, the built-in conversational assistant is the perfect feature for predictive sales assists and we are able to expand our business over the world as you can use multiple currencies options on this platform.
What do you dislike most about this product?
Being a user, I appreciate the quality of services that it provides
What recommendations would you give to someone considering this product?
Zoho CRM is a robust office suite for customer relationship management. You can create new leads by monitoring social media conversations about your business.
Pros
- Fair
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Phillip S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Excellent addition to the team, easy to work with
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It's all there, tasks generation, reminders, email, templates... everything to keep the team connected.
What is your favorite aspect of this product?
Automation is the best feature. Let the software do the email touches. Reminders set for team members to call. All easy and productive.
What do you dislike most about this product?
The only hurdle for me was deciding when a lead converts to a client. Once I got past my own blocks, it all made sense.
What recommendations would you give to someone considering this product?
Jump in, what are you waiting for?
Pros
- Reliable
- Enables Productivity
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Mohammad A.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2022
Easy-to-use, low-cost CRM solution
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
In order to create statements, email layouts, and statements and suggestions for executives, we rely heavily on the CRM. During the COVID-19 epidemic, it was an effective tool as well, with workflows making everything happen as needed.
What is your favorite aspect of this product?
This CRM is highly configurable, allowing you to pick and choose the features you need to meet your specific needs. It's an easy-to-use, low-cost CRM solution. It's simple to use and put into practice, and it has a ton of plugins to enhance its functionality if you can't find the one you need. It's also compatible with a wide range of systems and can be easily integrated.
What do you dislike most about this product?
None of the Zoho CRM's problems or dislikes arose to me while using it. It's doing everything it should be doing. Only I have a problem with the search feature, which I believe isn't as good as it should be.
What recommendations would you give to someone considering this product?
Small and large organizations alike can benefit from Zoho CRM's low price point while still receiving high-quality service. It makes everyone in the company more productive and well-organized. As a result, every step of the process may be monitored and reports created in real time. Zoho tools can then be used to provide customized outcomes based on the tools that were used in the project.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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