
What is Zoho Desk?
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Acts with Integrity
- Effective Service
- Saves Time
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Configurable Knowledge Repository
Role-Based Access
API Integration
Multiple File Type Support
Cataloging
Reporting and Analytics
Intelligent Search
Social Features
Workflow and Approval Management
Bulk Actions
Version Control
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
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People and the Story: The all-new Zoho Desk
Zoho Desk Reviews
Soumaya M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Zoho desk is easy to implement and deploy
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
It supports multiple tools from one dashboard, you can have emails and all social media tools
What is your favorite aspect of this product?
Zoho desk does not cost a lot of money despite the fact that is comes with a lot of features including social media tools, and live chat + the knowledgebase system. Support team respond to questions on time and it is easy to configure and set the interactive chatbots within the zoho desk
What do you dislike most about this product?
I often get challenges while verifying our records for DNS when we need to use the custom URL for our knowledgebase and the SSL certificate provided on the tool expires faster yet installing it takes a lot of time and needs a lot of expertise
What recommendations would you give to someone considering this product?
Yes, I would recommend the tool
Pros
- Enables Productivity
- Respectful
- Altruistic
- Generous Negotitation
Please tell us why you think this review should be flagged.

Al MUHANNA M.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Caring
- Client Friendly Policies
Please tell us why you think this review should be flagged.

Anuroop V.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Overall good experience with the product!
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho Desk distinguishes itself from other similar products through its seamless integration with the Zoho Suite, enabling efficient data flow across departments. Offering multi-channel support including email, chat, social media, and phone, Zoho Desk consolidates customer interactions, while its customisation and automation features empower businesses to tailor support processes. AI-powered capabilities like Zia enhance customer insights and suggest solutions, complementing self-service options such as knowledge bases and community forums.
What is your favorite aspect of this product?
Its seamless integration with the Zoho Suite, multi-channel support options, customization capabilities, and AI-powered features are all noteworthy aspects that contribute to its effectiveness in managing customer interactions and improving overall customer satisfaction.
What do you dislike most about this product?
learning curve associated with implementing new features, potential limitations in customization options, or challenges in integrating with other third-party applications outside of the Zoho ecosystem
What recommendations would you give to someone considering this product?
Understand your organization's specific requirements for customer support software. Consider factors such as the volume of customer inquiries, preferred communication channels, team size, and budget constraints.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Altruistic
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