

In Partnership With SelectHub

What is Zoho Desk?
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
Company Details
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In Partnership With SelectHub
Zoho Desk Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho Desk.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
3
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Reliable
- Trustworthy
- Acts with Integrity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Intelligent Search
Customer Service Knowledge Management
Multi Channel Support
Customer Self Service Capabilities
Analytics and Reporting
Contact Center Integration
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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People and the Story: The all-new Zoho Desk
Zoho Desk Reviews
Carlos B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Link and CRM Connection
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
In Zoho Desk I have found really useful and up-to-date tools, which allow me to diversify my work and adapt more comfortably.
What is your favorite aspect of this product?
It is essential to achieve communication with all our clients, and always attend to each of their requests so that they are always satisfied. Zoho Desk is really the tool for this, it provides incredible chatbots that maintain active communication with our clients to give a quick response, it stores all the information of our clients in a database and analyzes all the information to determine the reason for certain behaviors. It is possible to maintain control of the entire platform, edit and customize which allows us to better manage our work.
What do you dislike most about this product?
I would like to be able to find a platform that is a little easier to use, it is a bit complicated to find a CRM with which you would like to be constantly active with your clients and find yourself with complications in the daily use of the platform and its configuration.
What recommendations would you give to someone considering this product?
Apart from its negative points, Zoho Desk really has many more positive points. It is a CRM manager with all the features, chatbots, ticket manager, excellent database and incredible integrations. If you are looking for similar tools, Zoho Desk could really be what you need.
Pros
- Reliable
- Effective Service
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.
Kelley S.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2022
Authentic Customer Communications and Assistance
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho Desk has a mobile communication service, where clients are reached directly without challenges, and formal commitment issued.
What is your favorite aspect of this product?
Zoho Desk relates with the lead nurturing features, where there is authentic planning of relationships and other factors that boosts business morale.
What do you dislike most about this product?
Zoho Desk has genuine connection with helping customers and has even an established live support that is articulate and systematic.
What recommendations would you give to someone considering this product?
Zoho Desk has aligned all the business needs with the credible social communications and live support for efficient and cordial business relations.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.

Harsha T.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2022
Zoho best for multi level customer support handle.
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
More options like Artificial intelligence and workflow automations methods
What is your favorite aspect of this product?
Artificial intelligence and workflow automations
What do you dislike most about this product?
Need highly professionals for implementation
What recommendations would you give to someone considering this product?
Recommended for multiple and complex customer service handling.
Pros
- Reliable
- Trustworthy
- Saves Time
- Helps Innovate
Please tell us why you think this review should be flagged.
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