Zoho Desk

What differentiates Zoho Desk from other similar products?

If there's one stand-out feature of Zoho Desk, it's the ease of integration into other systems. The various products and departments that Zoho Desk brings together is no different than other similar products that we examined, but once we settled on a few, we found it much easier to pull together all of the various pieces. having a web chat feature that can provide chat functionality with customer service when they're available, and when they're not, allow them quick and easy access to help files while simultaneously providing ticketing, ticket tracking, and customer file integration isn't an "easy" thing but Zoho managed to make it so.

What is your favorite aspect of this product?

All of the easy integration capabilities with other apps that we use via API make this a no-brainer for us. The ROI on something like this is usually minor in the grand scheme of things. But the productivity gains with Zoho Desk have been significant enough that end-users and customers have all frequently thanked me for. My only regret is that I didn't decide to use it sooner.

What do you dislike most about this product?

If there is one thing that I dislike about this product, it's the complexity of the initial setup. There are just so many options available through the API that it's easy to get overwhelmed. And with so much capability, it's easy to fall down the rabbit-hole of wondering "what else can we do with it?" But it's this complexity that provides the capabilities and I truly wouldn't want it any other way.

What recommendations would you give to someone considering this product?

Be prepared to spend a good amount of time thinking through all of your business processes and put together a plan for what your ideal solution would look like if you could just make anything you wanted. Think about everything piece of information and every communication link you would want to happen. Then only pull the trigger when you know exactly what you want from this. Otherwise you will spend a great deal of time reworking things. For example, if you don't want customers to have direct access to some field techs but have others that you do, be sure to break them into separate groups.

What differentiates Zoho Desk from other similar products?

In every organization that desires to have a great expansion on there, sale one thing to consider is their relationship with the customer this is because when the customer is pleased with the service and interaction with the organization having joy on their face attracting more customers and thus easier to attract more and truel Zoho Desk does this excellently to our customers thus easy to maintain them. it makes us bond more and delivers services to them in a satisfying way. Zoho Desk helps in managing customer support portal, customer support tickets, obtaining reports, and also contract management.

What is your favorite aspect of this product?

Maybe to hint out a few aspects on this Software it is not that expensive to have it in use and also it is easy to use , with little information it all doable without much complexity. Customers are enticed with well organized and easy-to-follow ordering process which is well done with this software. It is a boost on the collaboration of teams that perfect the general performance. It is available on many social platforms and medium enabled closer contact with all customers.

What do you dislike most about this product?

No dislike but on the issue of having it in a different language can better.

What recommendations would you give to someone considering this product?

HIGHLY RECOMMENDABLE.

What differentiates Zoho Desk from other similar products?

When I started using Zoho, it was just for their mailing services. Then, I discovered that they had a complete suite of services and decided to try Zoho Desk, to automate our workflow (sending alerts) and ticketing management. It was easier to create and assign tasks, follow up with them and best of all, have all analytical data via a centralized dashboard.

What is your favorite aspect of this product?

The ability to monitor tickets traffic and overview key support metrics was a game changer for our company. I love this functionality, even more that it is available right away on my mobile device.

What do you dislike most about this product?

It's not a dislike as such, but I would appreciate some additional tutorials for optimal use of all the features. Time tracking should also be available on all plan, in my opinion.

What recommendations would you give to someone considering this product?

Zoho Desk is really comprehensive and if you are looking for an all-in-one solutions, then I would recommend to use it. Best of all, the pricing is really affordable and guess what: you can try for free via the Enterprise trial. Customer service is also very reliable and fast.