Zoho Expense Logo
Zoho Expense Logo
Zoho

Zoho Expense

Composite Score
7.9 /10
CX Score
7.9 /10
Category
Zoho Expense
7.9 /10

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details


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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

4% Negative
11% Neutral
85% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Approval Workflow

90

Receipt Image Submission

86

Travel and Accommodation Booking

86

Desktop Browser Support

86

Expense Detail Tracking

85

Travel Profile

84

Multi Currency

83

Optical Character Recognition

83

Mobile App or Mobile Browser Support

80

Expense Policy Aware

77

Expense Itemization

76

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Ease of Data Integration

82

Breadth of Features

82

Ease of Customization

80

Quality of Features

80

Usability and Intuitiveness

80

Business Value Created

79

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Vendor Support

73

Zoho Expense Reviews

caroline B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

An excellent way to keep track of all expenses.

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

The customizations are many. The integrations are impressive. Zoho expense is easy to use. The app is user-friendly.

What is your favorite aspect of this product?

We are able to upload multiple documents at once to authenticate expenses and these documents are easily retrievable. One is able to get notifications once a report has been created and approved. Creating expense reports is easy as it is also easy to receipts and invoices. The created reports can be edited. One can scan receipts from a mobile phone. The ability to link expenses to employees.

What do you dislike most about this product?

I am yet to meet one thing that i dislike about Zoho Expense, it has been nothing but a big help to us all in the organization.

What recommendations would you give to someone considering this product?

Zoho expensive is very easy to use to automate the creation of expense reports and streamline approvals and make quick reimbursements. I highly recommend this platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Elizza T.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great expense tracker

Likeliness to Recommend

7 /10

What differentiates Zoho Expense from other similar products?

Can be integrated with other Zoho products

What is your favorite aspect of this product?

The tracker

What do you dislike most about this product?

It's pretty great and does what we need

What recommendations would you give to someone considering this product?

Amazing application to keep track of the expenses

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Chase B. G.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Outdated, use a credit card company like Divvy

Likeliness to Recommend

3 /10

What differentiates Zoho Expense from other similar products?

Nothing, it is like your standard receipt capture service

What is your favorite aspect of this product?

None, we stopped using it.

What do you dislike most about this product?

Receipt capture software is outdated, banks and credit card companies like Divvy are integrating receipt capture into one platform. We use Divvy now. Instead of using a bank card and then capturing receipts and taking all that work it is all integrated into Divvy and takes a fraction of the time.

What recommendations would you give to someone considering this product?

None, use Divvy.

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Over Delivered

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

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