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Zoho

Zoho Expense

Composite Score

7.9 /10

CX Score

7.9 /10

58 Reviews Write a Review

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What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

4% Negative

11% Neutral

85% Positive

Pros

Respectful
Fair
Acts with Integrity
Reliable

Feature Ratings

Average 83

Approval Workflow

Receipt Image Submission

Travel and Accommodation Booking

Desktop Browser Support

Expense Detail Tracking

Travel Profile

Multi Currency

Optical Character Recognition

Mobile App or Mobile Browser Support

Expense Policy Aware

Expense Itemization

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Also Featured in...

Travel Management

Score 7.8

View Zoho Expense in this category (opens in a new tab)

Zoho Expense Reviews

Kaleb T.

Role: C-Level
Industry: Chemicals
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Outdated mode of expense capture and management

Likeliness to Recommend

3 /10

What differentiates Zoho Expense from other similar products?

I switched to Zoho from an Oracle product that we had problems with and honestly it was pretty much the same thing as every other expense management tool. The auto-capture function on receipts was something different, but it is super-slow so we hardly used it.

What is your favorite aspect of this product?

It was very user friendly and customizable, also really cheap.

What do you dislike most about this product?

The support isn't great, they outsource everything to a foreign country so there was often a communication barrier. I was promised a lot of usability when I started such as credit card and ERP integration and they just couldn't do it in the end.

What recommendations would you give to someone considering this product?

If you are looking for an affordable, but outdated way to track expenses, go for it. But you are looking for some innovative expense capture, I personally would look for a credit card company that has it integrated within their card usage. We went with a company called Divvy and it has literally been a life-saver for our company's credit card management. It is so much easier for me to account for the expenses on Divvy than it was with Zoho.

Pros

Includes Product Enhancements
Security Protects
Reliable
Acts with Integrity

Cons

Less Effective Service
Under Delivered
Less Efficient Service

Thommy S.

Role: Sales Marketing
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

FANTASTIC CONCEPT! Horrific backend support.

Likeliness to Recommend

6 /10

What differentiates Zoho Expense from other similar products?

They have a great platform with many features that their competition do not have. However, I believe that is one of their biggest downfalls.

What is your favorite aspect of this product?

I love how easy it is to scan a receipt, classify it, and I have a go straight to QuickBooks.

What do you dislike most about this product?

Zoho Expense has so many features (too many, in my opinion, at this moment) features and two little help resolving issues with those features. Training is also a very very difficult thing to attain. I really believe Zoho has great roots, but they really need to work hard on their sales team > client relationships.

What recommendations would you give to someone considering this product?

Make sure that you get in writing that you will have training for your IT team as well as the product enforcement team, whatever department that may be. They give lots of promises, but once everything is in play, they seem to fizzle out.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Inhibits Innovation
Slower Product Innovation
Less Effective Service

Mark D.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Integration with other zoho products is perfect

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

Its not just the zoho expense product, when you integrate all the zoho products under the zoho one system, they all tied together and instantly your zoho expense system, ties into your zoho books, your zoho crm, your zoho invoice... the list goes one. Need automated actions, zoho flow work with zoho expense to give you workflow processes that make not only zoho expense invaluable, but zoho one the tool of choice. Everything my organization does is zoho one based.

What is your favorite aspect of this product?

Having my receipts in one place and having them automatically import over to zoho books. Makes tax time so much smoother..

What do you dislike most about this product?

Can be kinda of laborious but its worth a few extra key strokes...

What recommendations would you give to someone considering this product?

Don't wait. There is a free trial plus make sure you research zoho one... Its worth every penny!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

Zoho Expense Ratings

85 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Travel Management

Zoho Expense Reviews

Kaleb T.

Outdated mode of expense capture and management

Likeliness to Recommend

Pros

Cons

Thommy S.

FANTASTIC CONCEPT! Horrific backend support.

Likeliness to Recommend

Pros

Cons

Mark D.

Integration with other zoho products is perfect

Likeliness to Recommend

Pros

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Feature Ratings

Approval Workflow

Receipt Image Submission

Travel and Accommodation Booking

Desktop Browser Support

Expense Detail Tracking

Travel Profile

Multi Currency

Optical Character Recognition

Mobile App or Mobile Browser Support

Expense Policy Aware

Expense Itemization

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Quickbooks Expense Tracking