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Zoho

Zoho Expense

Composite Score

7.9 /10

CX Score

7.9 /10

58 Reviews Write a Review

Claim Software

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details

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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

11 Top Rated Capabilities

9 Top Rated Features

2021

Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

4% Negative

11% Neutral

85% Positive

Pros

Respectful
Fair
Acts with Integrity
Reliable

Feature Ratings

Average 83

Approval Workflow

Receipt Image Submission

Travel and Accommodation Booking

Desktop Browser Support

Expense Detail Tracking

Travel Profile

Multi Currency

Optical Character Recognition

Mobile App or Mobile Browser Support

Expense Policy Aware

Expense Itemization

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Also Featured in...

Travel Management

Score 7.8

View Zoho Expense in this category (opens in a new tab)

Zoho Expense Reviews

Nikhil K.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use with full application

Likeliness to Recommend

8 /10

What differentiates Zoho Expense from other similar products?

It is unique but needs some more improvement

What is your favorite aspect of this product?

It's ease of use and user interface is the best

What do you dislike most about this product?

There is nothing to dislike about the product

What recommendations would you give to someone considering this product?

Just go for high end version with number of licence copies

Pros

Inspires Innovation
Client Friendly Policies
Generous Negotitation
Security Protects

Puran S.

Role: C-Level
Industry: Agriculture
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to integrate with other Zoho products.

Likeliness to Recommend

8 /10

What differentiates Zoho Expense from other similar products?

To be honest I have not used other products but what I like most in Zoho expense is its integrity with other Zoho products such as Zoho Books, Zoho People, and Zoho Payroll that makes my task pretty easy.

What is your favorite aspect of this product?

How it integrates the data with other Zoho products like within a second my expenses will be reflected in Zoho books on submission of an expense report.

What do you dislike most about this product?

I would say lack of features in some cases and customization that we require at our end.

What recommendations would you give to someone considering this product?

Go for it if you are using other Zoho products as well else would recommend doing research by yourself to make sure it makes sense for you to get the paid version which is slightly expensive.

Pros

Effective Service
Acts with Integrity
Reliable
Enables Productivity

Denise L.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use and saves me so much time!

Likeliness to Recommend

8 /10

What differentiates Zoho Expense from other similar products?

It was the cheaper option, and having other zoho products it seemed like a good fit. It was easy to use and quickly proved it's worth, making the inputting of receipts very fast.

What is your favorite aspect of this product?

Being able to take accurate photos of receipts and produce reports from the quickly and easily.

What do you dislike most about this product?

There isn't anything I dislike

What recommendations would you give to someone considering this product?

If you need to enter a large number of receipts regularly then this is a god send, it'll cut your entry time considerably.

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

Zoho Expense

What is Zoho Expense?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

Zoho Expense Ratings

85 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Zoho Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Travel Management

Zoho Expense Reviews

Nikhil K.

Easy to use with full application

Likeliness to Recommend

Pros

Puran S.

Easy to integrate with other Zoho products.

Likeliness to Recommend

Pros

Denise L.

Easy to use and saves me so much time!

Likeliness to Recommend

Pros

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Feature Ratings

Approval Workflow

Receipt Image Submission

Travel and Accommodation Booking

Desktop Browser Support

Expense Detail Tracking

Travel Profile

Multi Currency

Optical Character Recognition

Mobile App or Mobile Browser Support

Expense Policy Aware

Expense Itemization

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Quickbooks Expense Tracking