Zoho Expense Logo
Zoho Expense Logo
Zoho

Zoho Expense

Composite Score
7.9 /10
CX Score
7.9 /10
Category
Zoho Expense
7.9 /10

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details


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Awards & Recognition

Zoho Expense won the following awards in the Expense Management category

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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

4% Negative
11% Neutral
85% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Approval Workflow

90

Receipt Image Submission

86

Travel and Accommodation Booking

86

Desktop Browser Support

86

Expense Detail Tracking

85

Travel Profile

84

Multi Currency

83

Optical Character Recognition

83

Mobile App or Mobile Browser Support

80

Expense Policy Aware

77

Expense Itemization

76

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Ease of Data Integration

82

Breadth of Features

82

Ease of Customization

80

Quality of Features

80

Usability and Intuitiveness

80

Business Value Created

79

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Vendor Support

73

Zoho Expense Reviews

Carine O.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

The expense settlement is now complete on the WEB

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Designed to settle project costs as well as costs incurred during paperless customer visits. Traditionally, each individual amount of money is saved in its entirety on the receipt - Excel sheet paste the receipt on the back and return the paper confirmation entry to accounting software - Excel sheet settlement The flow of the paper receipt, on the other hand, was too good for paper, making it difficult to make a mistake on the reentry portion. Following the submission of ZohoExpense, each individual takes a photo with their phone, enters the settlement amount, clicks the submit weekly button, the accounting side confirms and approves.

What is your favorite aspect of this product?

Also, because it works with Zoho CRM (customer management software) and ZohoBooks (accounting software), with whom did it happen? It may also be documented and used to keep track of and regulate individual client expenses. Accounting journals are also generated automatically, obviating the requirement for separate accounting after expenses are solved. By reimbursing travel and expenditures, the approval procedure was streamlined and the processing time was decreased. Because it is still electronic data, it was possible to make it paperless.

What do you dislike most about this product?

This tool, which was initially developed as an English tool, contains some untranslated/dangerous technical language. There's also a smartphone app, albeit it's almost entirely in English.

What recommendations would you give to someone considering this product?

You won't need a manual since you'll be able to figure out how to do everything yourself. Because you can verify it right away if you put it in the flow, the approval procedure is quite rapid. The problem was handled by lowering costs, shortening settlement times, and simplifying the customer's unit cost display. Because expenditures are paid individually, storing and exchanging documentation required a long time, but it was able to cut the time in half and get the benefit of being more exact.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

George d.

  • Role: Finance
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2021

Powerful Zoho product with easy tools.

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

The overall tool expense management and the friendly interface.

What is your favorite aspect of this product?

I like the interface design and effective tools capabilities.

What do you dislike most about this product?

Zero issues from view. Zoho Expense was easy to train.

What recommendations would you give to someone considering this product?

The expense management, quality of the services and professional designed interface makes Zoho Expense a perfect tool and easy to get going.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abigael M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Expense reporting at its best

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Zoho Expense has perfected the art of automation making work easier.

What is your favorite aspect of this product?

Zoho Expense enables me to manage workflow and compare with ongoing expenses and spending. As such, I have all the necessary information that indicates how the company is spending as well as the expenses incurred for better accountability.

What do you dislike most about this product?

There is nothing to hate Zoho Expense unless one does not understand how it works.

What recommendations would you give to someone considering this product?

I recommend Zoho Expense to any firm in any field that has issues tracking and reporting on its expenses and spending. Zoho Expense will help to improve o the two areas.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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