Zoho Forms Logo Award Winner Product Badge
Zoho Forms Logo Award Winner Product Badge
Zoho

Zoho Forms

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Zoho Forms
8.7 /10

What is Zoho Forms?

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

Company Details


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Awards & Recognition

Zoho Forms won the following awards in the Online Forms category

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Zoho Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

92 Plan to Renew

5
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Forms?

5% Negative
9% Neutral
86% Positive

Pros

  • Client Friendly Policies
  • Fair
  • Efficient Service
  • Helps Innovate

Feature Ratings

Average 83

Data Analysis and Survey Function

85

Security

84

Drag and Drop Design

83

Workflow Automation

83

Mobility

83

Version Management

83

Electronic Signatures

82

APIs and Integration

81

Field Configuration and Customization

81

State Transformation

79

Vendor Capability Ratings

Average 82

Ease of IT Administration

86

Ease of Implementation

85

Breadth of Features

83

Business Value Created

83

Vendor Support

82

Ease of Data Integration

82

Ease of Customization

81

Quality of Features

81

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Availability and Quality of Training

79

Zoho Forms Reviews

Lorenzoロレンツォ M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great tool for collecting customer data

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

The benefits and best aspects of Zoho Forms are as follows: It is a drag-and-drop custom form builder, it can send email/SMS and app alerts once it is filled out and submitted by a potential customer, and it interfaces with other Zoho services like Zoho CRM, Zoho Desk, etc. It is a straightforward drag-and-drop web form builder. It connects seamlessly with my other Zoho apps, particularly Zoho CRM.

What is your favorite aspect of this product?

Everything we require, including CRM, email marketing, chat, accounting, and much more, is available in one convenient location. Also, the suite includes some potent reporting and analytics tools that aid in turning all the data and information into insightful and practical reports. The most effective techniques involved scheduling, monitoring social media, and producing incredibly personalized forms. Your marketing ROI will soar if you utilize every one of the features and tools included in the package.

What do you dislike most about this product?

With the help of Zoho Form builder, creating forms is simple and hassle-free. Nonetheless, a few features might be added to the product to make it better. for instance, to offer the option of adding many fields to a single row. Although the customer service quickly responds, the representative occasionally displays rudeness and lacks attention.

What recommendations would you give to someone considering this product?

The best form solution I've used is Zoho Form. Zoho Forms is where to create a registration form or conduct surveys. Any type of functionality needed by most enterprises is handled by it. It allows us to accept payments using a form and can be integrated with well-known payment processors like PayPal, Stripe, Razorpay, Paytm, and Instamojo.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marcelo-alegría F.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

A best-practice tool for collecting data

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

To create dashboards and reports for business analytics, use Zoho Analytics. The best aspect is that all of these applications are highly connected, so you don't need to transfer data between them manually; everything takes place in the background automatically. All of these are inexpensive. Zoho One is a lifesaver for any start-up just getting started because I don't believe there is another bundle of applications at this price point.

What is your favorite aspect of this product?

With the free edition, you can construct simple forms with various response options, monitor the results, receive email and SMS notifications of responses, and export the results to CSV and PDF. In the paid version, you can improve your design using backgrounds, font styles, colors, and other elements. also an infinite variety of forms. The form may be sent through SMS, embedded on your website and social media, and you can stop receiving responses anytime. The type of reactions is enormous!

What do you dislike most about this product?

If we had to pick one thing to dislike about this product, it would be that when making the reports, we found it unclear that it was only a filter of the entire dataset and not a separate account we could save. We ultimately lost important information by establishing monthly reports, deleting the data from the form, and then discovering that the report's data was lost.

What recommendations would you give to someone considering this product?

Zoho forms are simple, and numerous options and starter templates are accessible. Gives users a smooth experience. For an excellent price, it provides all the capabilities needed to develop forms. Ability to share templates with peers and navigation is simple enough for everyone. Moreover, data management is excellent because it allows for CSV or PDF downloads.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark D.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic software that works with other tools

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

Zoho forms is not a standalone product. It works with a tone of internal Zoho tools as well as numerous third party products. I use Zoho One, which includes Zoho Forms, for an awesome monthly price! I love the connectivity of all the Zoho products and love the ability to connect with other products outside the Zoho suite. Zoho forms allows me to collect data from user, generate leads for various real estate needs, create landing pages, squeeze pages and then have all this information synced with my CRM.

What is your favorite aspect of this product?

The connectivity of the Zoho Forms to all the other Zoho products! Having a form is nice but having a form that can sync to a crm, create an esign form, send an email, create a social media post, etc. That is a tool you learn to lean on.

What do you dislike most about this product?

I wish formulas could use other formulas for calculations, plus a little more customization on the template side.

What recommendations would you give to someone considering this product?

Get Zoho Forms along with the Zoho One Suite and you will never need another tool to run your business! Its the magic in a box type system. Perfect for any business!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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