Zoho Forms Logo Award Winner Product Badge
Zoho Forms Logo Award Winner Product Badge
Zoho

Zoho Forms

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Zoho Forms
8.7 /10

What is Zoho Forms?

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

Company Details


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Awards & Recognition

Zoho Forms won the following awards in the Online Forms category

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Zoho Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

92 Plan to Renew

5
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Forms?

5% Negative
9% Neutral
86% Positive

Pros

  • Client Friendly Policies
  • Fair
  • Efficient Service
  • Helps Innovate

Feature Ratings

Average 83

Data Analysis and Survey Function

85

Security

84

Drag and Drop Design

83

Workflow Automation

83

Mobility

83

Version Management

83

Electronic Signatures

82

APIs and Integration

81

Field Configuration and Customization

81

State Transformation

79

Vendor Capability Ratings

Average 82

Ease of IT Administration

86

Ease of Implementation

85

Breadth of Features

83

Business Value Created

83

Vendor Support

82

Ease of Data Integration

82

Ease of Customization

81

Quality of Features

81

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Availability and Quality of Training

79

Zoho Forms Reviews

Joynal A.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Great tool!

Likeliness to Recommend

5 /10

What differentiates Zoho Forms from other similar products?

The pricing and the depth of features to which each platform is available. It truly is an all-in-one solution that works for both small and large businesses.

What is your favorite aspect of this product?

The best thing about Zoho is living in one single echo system. You don't have to switch between multiple applications to complete your daily tasks.

What do you dislike most about this product?

Sometimes there will be a decision paralysis. When you have multiple integrations that you might not need but still have to deal with. That can ruin your overall user experience.

What recommendations would you give to someone considering this product?

Just give it a try before deciding & also they have a good sales team who will understand your use-case and help you set up the right products to solve your problem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Fair

Cons

  • Less Respectful
  • Under Delivered

Mudit P.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic

Likeliness to Recommend

10 /10

What differentiates Zoho Forms from other similar products?

Data and analytics is the main reason of moving from other softeares

What is your favorite aspect of this product?

Form workflow

What do you dislike most about this product?

Custom forms

What recommendations would you give to someone considering this product?

Sure to go and 100% deserve a trail

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Humayun F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

The best Online Form Builder you should be using

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

The user interface and user experience is outstanding, a lot of hard work seems to have been put into it by the design, development and product teams. The fonts used are optimal as well as the the icons and menu bars, the colors are very light and friendly to the eye and the standard white background is beautifully as per user expectations. Also you can easily find all the menu/option/feature without much hassle.

What is your favorite aspect of this product?

The most helpful features of Zoho Forms are as follows:- It is a drag and drop custom form builder with further code customization if required, It can send email/SMS and app notifications once it is filled and submitted by a prospective customer and It easily integrates with other Zoho services like Zoho CRM, Zoho Desk, as well as any other third party platform.

What do you dislike most about this product?

The downsides of using Zoho Forms are as follows:- The free version has only 1 user which should have been at least 3 similar to all other Zoho apps, the Zoho Forms website is not mobile-friendly and the "Control Panel" could have been renamed to "Settings" as it confuses new users.

What recommendations would you give to someone considering this product?

Even if you cannot afford a Form builder tool, I would strongly recommend the free version of Zoho Forms as it has one of the best mobile apps as well as notifications. integration with other apps and form approval feature. However, if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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