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Zoho

Zoho People

Composite Score

8.4 /10

CX Score

8.7 /10

87 Reviews Write a Review

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What is Zoho People?

Zoho People is a cloud-based HR software crafted to nurture employees, quickly adapt to changes, and make HR management agile and effective. Zoho People simplifies your HR operations, retains talent, and builds a high-performing workforce while putting employee experience first.

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Awards & Recognition

Zoho People won the following awards in the Workforce Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

6 Top Rated Capabilities

7 Top Rated Features

2023

7 Top Rated Capabilities

5 Top Rated Features

2022

Zoho People Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho People.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho People?

4% Negative

7% Neutral

89% Positive

Pros

Reliable
Fair
Helps Innovate
Performance Enhancing

Feature Ratings

Average 82

Shift Management

Time Capture Physical

Absence Management

Time Capture

Staffing

Rate Policies

Attendance Management and Policies

Workforce Dashboards and Reporting

Workforce Scheduling

Workforce Planning and Forecasting

Labor Costing and Splitting

Vendor Capability Ratings

Average 79

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Human Capital Management - Midmarket

Score 8.6

View Zoho People in this category (opens in a new tab)

Zoho People Reviews

James C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Does exactly what it says on the tin!

Likeliness to Recommend

8 /10

What differentiates Zoho People from other similar products?

Cost effective - works well!

What is your favorite aspect of this product?

Love the birthday announcements for helping reward our staff!

What do you dislike most about this product?

Difficulties with work schedules and implementing with absence calendar for a unique requirement.

What recommendations would you give to someone considering this product?

Buy it - it works well!

Pros

Respectful
Reliable
Enables Productivity
Trustworthy

Esther R.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Great and Reliable Workforce Management System

Likeliness to Recommend

10 /10

What differentiates Zoho People from other similar products?

Zoho People is an easy to use workforce management tool. The reliability and accuracy of Zoho People differentiates it from the other similar products. Again, Zoho People has an easy to customize interface.

What is your favorite aspect of this product?

My favourite aspect about Zoho People is how fast the support team responds. It is a complete workforce management system. Its capabilities are incredibly amazing.

What do you dislike most about this product?

Zoho People functions effectively. For the period I have been using Zoho People, there is nothing that has been disappointing me.

What recommendations would you give to someone considering this product?

If you are looking for a perfect workforce management software, it's advisable to consider Zoho People. It has the best features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

A Great Workforce Management Software

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Zoho People

What is Zoho People?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoho People Ratings

84 Likeliness to Recommend

94 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Zoho People?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Human Capital Management - Midmarket

Zoho People Reviews

James C.

Does exactly what it says on the tin!

Likeliness to Recommend

Pros

Esther R.

Great and Reliable Workforce Management System

Likeliness to Recommend

Pros

A Great Workforce Management Software

Likeliness to Recommend

Pros

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Feature Ratings

Shift Management

Time Capture Physical

Absence Management

Time Capture

Staffing

Rate Policies

Attendance Management and Policies

Workforce Dashboards and Reporting

Workforce Scheduling

Workforce Planning and Forecasting

Labor Costing and Splitting

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support