Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Friendly Negotiation
  • Enables Productivity
  • Client's Interest First

Feature Ratings

Average 85

Collaboration

89

Social Media Channel Integration Inbound

87

Publishing

87

Audience Segmentation

86

Dashboards and Reporting

85

Visual Analytics

85

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Breadth of Features

85

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of Customization

84

Vendor Support

83

Quality of Features

83

Availability and Quality of Training

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Zoho Social Reviews

Breanna B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Excellent social media marketing tool.

Likeliness to Recommend

7 /10

What differentiates Zoho Social from other similar products?

I use Zoho Social because it's affordable and flexible enough to meet the needs of businesses of all sizes, and because its user interface is straightforward and intuitive. This is especially true when compared to other social media management tools. scheduling, publishing, tracking engagement, and measuring effectiveness are just some of the many Zoho Social tools available.

What is your favorite aspect of this product?

My efforts to sell on social media with Zoho Social have been well-managed. Among the many issues that Zoho Social may assist fix for businesses are:Time management: I can plan and schedule social media postings in advance with the help of Zoho Social's automated publishing and scheduling tools.Zoho Social's multichannel management features make it easy to oversee several accounts on the same platform, easing my social media management while fostering brand cohesion.Measuring the success of my social media marketing activities with hard data is now possible with the help of Zoho Social's in-depth analytics and performance indicators.

What do you dislike most about this product?

Here are some of Zoho Social's flaws that I didn't like:At times, especially for first-time users who are inexperienced with the site, the user interface might be perplexing or difficult to manage. Slow response times and difficulties reaching a live agent are two of the main issues with customer service.Some social media sites only offer basic functionality: Although Zoho Social is compatible with many different networks, I discovered that certain of its functions were unavailable or severely limited on several of those networks.When it comes to branding and style,

What recommendations would you give to someone considering this product?

I think this software is great for corporations because of its ability to manage several social media accounts and schedule posts in advance. Intuitive design and great support make Zoho Social a breeze to work with. Zoho CRM's simple and clear connectivity with the rest of the Zoho suite is just one example.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Hong C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

good social monitor

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

It is our main partner when it comes to reviewing data and people's comments about the exxon company on social networks, which means that we do not really need marketing support to make a decision to solve a problem on the website or an application. this has made our lives easier.

What is your favorite aspect of this product?

My favorite aspect is that you can link various social networks and in that sense you will not miss any update wherever you are.

What do you dislike most about this product?

key comment update notifications are not available quickly for mobile, in fact this has brought us delays in which we must be assisted by a computer and slows down the process

What recommendations would you give to someone considering this product?

I recommend using this not only as a comment monitor for social networks but also as a manager of them.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Teresa F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Social media marketing is a breeze with Zoho.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

To date, I have found Zoho Social to be the most effective social media scheduling tool I have utilized. Putting up content on Instagram is possible. It has streamlined reporting for my customers and specializes in managing my brands. Such a bargain! The bundle may be tailored to my specific news and scaled down as necessary. The app and minimalistic layout are both highly functional. But what I like best is that they are always striving to make it even better, and I've seen firsthand the changes they've done.

What is your favorite aspect of this product?

With Zoho Social, you can easily manage all of your profiles in one convenient location. As a Digital Marketer, I've experimented with every available platform, including the 'big brands' that charge more and have less features. Comparatively, competing platforms' user interfaces feel antiquated and cumbersome, but I really like Zoho Social's sleek design and intuitive navigation. The capabilities of Zoho Social surpass my expectations. It's also the only social media management platform I've seen that gives me access to Google My Business, which I consider to be a foundational channel.

What do you dislike most about this product?

The restrictions on the free plan are annoying. I have utilized the free version of this service to promote my company by disseminating flyers and other promotional materials online. With the free plan, there is no dashboard where you can view your posts after they have been published. There is no analytics tool available for usage on the free plan. Prices are rather pricey considering the available options. As compared to its rivals, which often provide various brands and more channels, the regular plan's lone brand restriction is a major drawback.

What recommendations would you give to someone considering this product?

Zoho Social's scheduling, writing, approval, and publishing procedures are particularly useful in a team setting where input from various stakeholders is required before a decision can be made, and these tools and capabilities are accessible via the mobile and online apps. Having the option to associate users with certain brands is also helpful for implementing granular control over access and permissions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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