Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Friendly Negotiation
  • Enables Productivity
  • Client's Interest First

Feature Ratings

Average 85

Collaboration

89

Publishing

87

Social Media Channel Integration Inbound

86

Audience Segmentation

85

Visual Analytics

85

Dashboards and Reporting

85

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Breadth of Features

84

Ease of Data Integration

84

Vendor Support

83

Quality of Features

83

Ease of Customization

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Zoho Social Reviews

Teresa F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Social media marketing is a breeze with Zoho.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

To date, I have found Zoho Social to be the most effective social media scheduling tool I have utilized. Putting up content on Instagram is possible. It has streamlined reporting for my customers and specializes in managing my brands. Such a bargain! The bundle may be tailored to my specific news and scaled down as necessary. The app and minimalistic layout are both highly functional. But what I like best is that they are always striving to make it even better, and I've seen firsthand the changes they've done.

What is your favorite aspect of this product?

With Zoho Social, you can easily manage all of your profiles in one convenient location. As a Digital Marketer, I've experimented with every available platform, including the 'big brands' that charge more and have less features. Comparatively, competing platforms' user interfaces feel antiquated and cumbersome, but I really like Zoho Social's sleek design and intuitive navigation. The capabilities of Zoho Social surpass my expectations. It's also the only social media management platform I've seen that gives me access to Google My Business, which I consider to be a foundational channel.

What do you dislike most about this product?

The restrictions on the free plan are annoying. I have utilized the free version of this service to promote my company by disseminating flyers and other promotional materials online. With the free plan, there is no dashboard where you can view your posts after they have been published. There is no analytics tool available for usage on the free plan. Prices are rather pricey considering the available options. As compared to its rivals, which often provide various brands and more channels, the regular plan's lone brand restriction is a major drawback.

What recommendations would you give to someone considering this product?

Zoho Social's scheduling, writing, approval, and publishing procedures are particularly useful in a team setting where input from various stakeholders is required before a decision can be made, and these tools and capabilities are accessible via the mobile and online apps. Having the option to associate users with certain brands is also helpful for implementing granular control over access and permissions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anderson K.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great Tool With Impressive Features

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Scheduling social media posts using Zoho Social is so easy, making it a top tool. Zoho Social also surpasses other similar tools because of its affordability.

What is your favorite aspect of this product?

Zoho Social is an impressive tool that has been working so well for us. the support team of this social media management tool is so resourceful.

What do you dislike most about this product?

Zoho Social has never ever disappointed us. I like how impressive Zoho Social has been.

What recommendations would you give to someone considering this product?

Zoho Social is a great tool that works so well for us. I highly recommend Zoho Social.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Benno D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

"Cheap Multiposting Tool for Posts on Social Media

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

The majority of businesses looking to manage their social media accounts should consider using Zoho Social, which is still a very effective social media management tool. How committed you are to social media and whether you require the more sophisticated features that a program like Sprout Social offers will determine whether Zoho Social is the right choice for your company. However, Zoho Social is a program you should definitely look into if you're just looking for something straightforward and useful to manage your social media accounts. the saving of time through the simultaneous publication of posts on all channels.

What is your favorite aspect of this product?

By using Zoho social, one can avoid having to log in to numerous networks. By multiposting, one can quickly achieve a consistent brand image across all channels. The ability to plan and play the post on time is provided by the calendar. We've saved a ton of time by using Zoho Social to create and plan our contributions. The layout makes sense, and finding what you're looking for is simple. The entire analysis is ideal for channel evaluation. The mobile app also runs without a hitch. For us as a business, choosing Zoho Social was influenced by its easy integration with other Zoho software. I consider Zoho Social to be a very effective tool.

What do you dislike most about this product?

The pricing structure is only available as a monthly recurring charge, as it is with almost all online tools right now. Additionally, the pricey Agency Account must be funded in order to use all of its features. The only available language for the help pages is English. Unfortunately, integrating chatbots was not possible in the past; this would be a feature that is highly desirable going forward. Hootsuite's design is a little more appealing to me, but that is purely subjective. The lack of some cutting-edge features found on other platforms may be a drawback of Zoho Social.

What recommendations would you give to someone considering this product?

However, a more specialized platform like Buffer or Sprout Social would offer more cutting-edge features than Zoho Social does. You cannot, for instance, track particular users or create your own hashtags. Although it might not be as feature-rich as other platforms on the market, Zoho Social is still a great option for managing social media accounts.For those who want to plan and manage their social media posts, Zoho Social is a wonderful tool. It is user-friendly and has efficient processes that make it possible to manage all social media activities from a single location. The creation of posts, the comprehensive mediathek.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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