Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Friendly Negotiation
  • Enables Productivity
  • Client's Interest First

Feature Ratings

Average 85

Collaboration

89

Social Media Channel Integration Inbound

87

Publishing

87

Audience Segmentation

86

Dashboards and Reporting

85

Visual Analytics

85

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Breadth of Features

85

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of Customization

84

Vendor Support

83

Quality of Features

83

Availability and Quality of Training

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Zoho Social Reviews

Alberto Jose B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Zoho Social always helps you manage

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

When we started our company we did not think we would need a business manager like Zoho Social, thanks to its software focused on helping to solve business problems we have had more growth and order in our company. Thanks to the publishing calendar and the massive scheduler we have had essential tools to optimize profitability and consistency in our company.

What is your favorite aspect of this product?

The monitoring capability is an excellent advantage as it allows you to keep track of relevant and timely social conversations to respond effectively. It is very easy to program on all platforms helping you to monitor comments and interact with all users thanks to its excellent software, the integration capability allows us to use other media to be able to edit. It allows us to choose good leaders and know who is committed to their work.

What do you dislike most about this product?

In general terms the platform is handled quite well, evaluating it from current issues could be highlighted that it has few emojis which limits a little communication with the public, sometimes it can be delayed a little, but it is certainly something that can be updated, it could be achieved that the issue of integration with other platforms in social networks to achieve more optimal content depending on the need that requires the moment.

What recommendations would you give to someone considering this product?

In terms of design is a very good tool, a good intuitive product and ease of use, allows you to keep track of the growth of your brand managing to control it and allowing your team to collaborate constantly without problem. You can save a lot of problems, managing with excellent ease all your networks, saving time is to get more out of your options and possibilities and Zoho Social gives them to you.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Acts with Integrity

Hazel A.

  • Role: Public Sector
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Save online documents with great service.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

There is no problem updating our records online, and incorporating them into our daily routine is easy. There is no doubt that Zoho is one of the most effective and reliable instruments that I have ever used. Zoho has always continued working on improving its products. It is no secret that Great support and ease of use make this a great choice for newbies.

What is your favorite aspect of this product?

There is no doubt that Zoho Docs is a powerful tool. You will be able to collaborate online with multiple employees at the same time to edit documents. It is easy to exchange documents with the team as you can either invite them or share a link to the paper. You can also take advantage of in-app chat and desktop sync.

What do you dislike most about this product?

In addition, there is no tagging feature, and the search function was overzealous in finding everything and anything that might be relevant. There need to be more updates to this software's service, which needs to be updated with the latest technology for generating and editing documents. It would also be helpful to give the layout of the tool a fresh look, as it currently needs to be clearer and easier to use.

What recommendations would you give to someone considering this product?

Because data will be stored online, its functionalities will be available in a numerical percentage, in its entirety. I want to mention that this is one of the most useful systems because of all the qualities it offers to anybody who wants to promote the program, particularly because it is very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alphonso J.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Great Social Media Management Product

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social has grown our marketing campaigns because it allows us to manage our social media platforms with ease. Automating social media posts using Zoho Social is easy, making it a unique tool.

What is your favorite aspect of this product?

Zoho Social has great capabilities that makes social media monitoring smooth. Zoho Social is easy to navigate.

What do you dislike most about this product?

I love every aspect when it comes to Zoho Social. It is a powerful social medial management product.

What recommendations would you give to someone considering this product?

Zoho Social will make your social medial management and monitoring smooth because of its efficient capabilities. I highly recommend Zoho Social.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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