Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Friendly Negotiation
  • Enables Productivity
  • Client's Interest First

Feature Ratings

Average 85

Collaboration

89

Publishing

87

Social Media Channel Integration Inbound

86

Audience Segmentation

85

Visual Analytics

85

Dashboards and Reporting

85

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Breadth of Features

84

Ease of Data Integration

84

Vendor Support

83

Quality of Features

83

Ease of Customization

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Zoho Social Reviews

Lucia B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

A fantastic product at a small expense

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

We can have multiple conversations with our staff, and now we have established a company's brand with our clients so that we all can interact and hold business events. Moreover, discussions can still be conducted, and participants can engage as if they were in the real world. The project's greatest strength is its ease of use, as it needs very little technical help when meetings begin.

What is your favorite aspect of this product?

What I enjoy best regarding the programme is that it allows customers to conduct various types of meetings virtually at a lesser cost than their rivals. The programme may be viewed through a browser without the requirement to install any software. It is indeed user-friendly as contrasted to others because it is quite simple and can be employed without much technical support.

What do you dislike most about this product?

What I detest about the software is that this is a bit more difficult regarding internet connectivity, which means that we could encounter some disturbances if our connectivity isn't up to standard.

What recommendations would you give to someone considering this product?

We propose using it if you absolutely need to interact with your coworkers, also, I would suggest other zoho applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wambui G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Must Have Social Media Management Software

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho Social is an all round social media management software that makes most monitoring and management easy.

What is your favorite aspect of this product?

I like that Zoho Social is multi-purpose. I like the ease of scheduling posts and monitoring mentions With this software, we have been able to increase social media engagement The software is easy to interact with and understand

What do you dislike most about this product?

I have experienced zero flaws using Zoho Social.

What recommendations would you give to someone considering this product?

For social Media monitoring, engagement and management, there is only one software that can handle all these - Zoho Social. It's affordable and gets the work done

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Gathomi M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

For Social Media Management, Zoho Social is King

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho Social is an all in one tool for managing and monitoring social media platforms. It makes scheduling, following mentions and generating reports easy.

What is your favorite aspect of this product?

I like that Zoho Social can handle almost everything we need with social media management. Besides being resourceful, Zoho Social is affordable. It saves time thanks to features such as scheduling posts which an automation feature.

What do you dislike most about this product?

I'm glad we are using Zoho Social because it's flawless.

What recommendations would you give to someone considering this product?

I recommend Zoho Social for two reasons. First, its a capable tool for managing and monitoring business social media platforms. Secondly, it's not expensive.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

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