Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Friendly Negotiation
  • Enables Productivity
  • Client's Interest First

Feature Ratings

Average 85

Collaboration

89

Publishing

87

Social Media Channel Integration Inbound

86

Audience Segmentation

85

Visual Analytics

85

Dashboards and Reporting

85

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Breadth of Features

84

Ease of Data Integration

84

Vendor Support

83

Quality of Features

83

Ease of Customization

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Zoho Social Reviews

FREDERICK S.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

connection

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

zoho social connects different social media platforms therefore you can publish information different platform at the same time.

What is your favorite aspect of this product?

I found users interface easy to use and its calendar which makes planning easy. scheduling post is very easy and posts are immediately posted when the schedules time reaches.

What do you dislike most about this product?

The limitations in tagging on some platforms and there is inability of uploading and photos.

What recommendations would you give to someone considering this product?

zoho social connects to all social channels for easy management of post.

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Acts with Integrity

Oladapo O.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Reliable Social Media Management with Room to Grow

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Zoho Social stands out from other similar products due to its affordable pricing, seamless integration with other Zoho apps, and user-friendly interface. It also offers real-time monitoring, team collaboration tools, and customizable reports, making it especially valuable for small to mid-sized businesses managing multiple social platforms in one place.

What is your favorite aspect of this product?

My favorite aspect of Zoho Social is its intuitive scheduling and publishing tool, which allows users to easily plan and automate posts across multiple social media platforms. The calendar view and SmartQ suggestions for optimal posting times are particularly helpful for maximizing engagement.

What do you dislike most about this product?

What I dislike most about Zoho Social is the limited functionality in the free and lower-tier plans—key features like advanced analytics, sentiment analysis, or integration with certain platforms are only available in higher-priced tiers. Additionally, real-time engagement tracking could be more robust.

What recommendations would you give to someone considering this product?

Zoho Social is a solid choice for small to mid-sized teams seeking affordable social media management. It offers useful scheduling and collaboration tools, but users should explore the free trial first and ensure the platform supports all their key social networks and analytics needs.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alex W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Managing social media platforms

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho Social has helped us with the improvement of so many abilities that we already had but we were not exploiting to its full potential, and it saves so much energy from our team by allowing us to schedule posts and use SmartQ suggestions to let us know when it's the right time to post in different platforms, this helps us keep a relevant online presence without having to constantly check these platforms. Additionally, I think that its automation tools have helped us with having a smoother collaboration system and in general improved communication skills since we can all do our tasks within the platform.

What is your favorite aspect of this product?

I like that with Zoho Social, it's easy to manage a huge variety of social media websites, such as LinkedIn, X, Instagram, and more, in just one single place, helping streamline the process of publishing in social media. The amount of time it saves makes a great difference, and it allows me to schedule posts ahead in different platforms. I also like that it has integrations with other Zoho tools, which makes it easier to tie the engagement with leads, and the ability to monitor different trends in the platform, as well as the activity and trends that the competitors are following, helps with staying up to date in this competitive space.

What do you dislike most about this product?

I think that there are some limitations to Zoho Social that I believe are relevant, first of all, the integrations are not extensive outside of the Zoho Cloud, I wish that there were some more external integrations because some of the tools we use aren't available to integrate. Additionally, I regularly use the mobile app, and I have found that it lacks a lot of features that are available in the desktop version, this makes it harder to work on the go, because managing and keeping track of the posts is more complex this way.

What recommendations would you give to someone considering this product?

I would advise new users to, firstly, take advantage of the free tools to explore what Zoho Social has to offer and see if they fit what your organization needs. I would also recommend that you also take advantage of the other Zoho tools because if you start using them from the start, it can become easier to streamline the sales engagement process. Customization is also a key part of the process, because if you do this from the beginning, it will help you get better results and insights than if you just stick to the default options.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Saves Time

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