Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Anthony G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A solid choice for keeping tabs on your social

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

For scheduling posts across several platforms, Zoho Social is without peer. It's capable of uploading to Instagram itself. Managing my clients' brands is a breeze, and so is creating reports for them. It's a steal at these prices! The bundle can be tailored to my specific news needs, and its size can be reduced accordingly. The software and streamlined aesthetics make the experience truly portable. And because I've seen the changes they've made, I know they're always searching for ways to make it better.

What is your favorite aspect of this product?

This is an amazing resource. There are a lot of other tools that do the same thing, but this one is the best I've seen so far. I depend on it to schedule and organize all of my social media updates. It's has a wonderful calendar management feature and a simple interface. A significant time saver for me is being able to plan posts across all my social media channels at once. The ability to know which posts are doing well across all platforms is a huge plus.

What do you dislike most about this product?

More in-depth reports, similar to those on other platforms, are required. There is typically only one time of day when your post will get the most attention, otherwise Smart Q will delay it for a few days. Zoho supports several of the most popular social media sites, but it ignores some of the more niche ones.

What recommendations would you give to someone considering this product?

When it comes to handling channels on social media networks, Zoho Social is an indispensable tool. You can listen in on numerous channels at once and see what your consumers have to say. You can share content, receive feedback, send and receive messages at your convenience, monitor statistics, and more. The analytics functions offer a comprehensive look at how your social media plan does in comparison to your KPIs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jason W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoho social is really cool

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

In my experience, Zoho Social is the most effective social media scheduling tool. True Instagram posting capabilities are present. It provides advanced features like brand management and simple reporting for my customers. Amazing value for the money! The bundle may be tailored to my specific news and scaled down as necessary. The app makes everything extremely mobile, and the streamlined design works wonderfully. The fact that they are constantly striving to make it even better by incorporating feedback from users like myself is what I like best.

What is your favorite aspect of this product?

I really enjoy using all of Zoho's offerings, and the firm itself is one of my favorites. This also applies to Zoho Social. The tool's simple, uncluttered user interface is a big plus for me. Setting up a brand's channels is a breeze. The fact that the basic plan is free and includes 7 channels/brand is a great bonus for new users. If you use the zShare Browser Extension, you can easily and quickly share any article or post across all of your preferred social networking sites with just a single click. When you join up, you'll have access to a free plan or a trial of one of the premium plans for 15 days.

What do you dislike most about this product?

Constrictions on the free plan are a major turnoff for me. My little business has benefited greatly from the free plan's availability of this service for the dissemination of news, fliers, and other promotional items. In the free plan, there is no dashboard where you can view your posts after they have been published. The analytics function is unavailable on the free plan. Costs are excessive considering the available options. As compared to its rivals, whose regular plans allow for various brands across more channels, this one falls short.

What recommendations would you give to someone considering this product?

It's ideal for firms who handle several brands and need to organize and schedule their daily social media posts. The only obstacle is the insatiable hunger for reels, tales, and other preeminent media. There are no tools in Zoho Social for handling this type of situation efficiently. Another useful feature that's currently absent is influencer management. Yet it does its primary job of scheduling social media posts really well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Benjamín S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

The way it adapts to your workflow, wheteher you´re managing social media for small business, an agency, or a larger team. Personally, Another standout for me is the collaboration tools.

What is your favorite aspect of this product?

If you are working in a team, you can tag members, assign task and even brainstorm ideas within platform, which keeps everything centralized. And its amazing how responsive their customer support team is. When I had questions about something in specific they guided me through everything.

What do you dislike most about this product?

Some advanced features, like in depth analytics integrations, are only available in higher tier plans. I can feel limiting if you are on a budget.

What recommendations would you give to someone considering this product?

I´d recommend exploring its scheduling and analytics feautres first, they´re some of it strongest point.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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